At a Glance
- Tasks: Design innovative services that enhance user experiences and drive organisational change.
- Company: Join a forward-thinking organisation dedicated to inclusive and human-centred design.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement and learning.
- Why this job: Make a real difference by shaping services that impact people's lives.
- Qualifications: Experience in service design or UX, with strong communication and facilitation skills.
- Job Tite: Service Designer
- Knowledge
- Strong knowledge of service design principles, frameworks, and human-centred design methodologies.
- Understanding of user research, service mapping, journey mapping, service blueprinting, design thinking, co-design, and participatory design.
- Knowledge of accessibility, inclusive design, organisational change, digital transformation, and continuous service improvement.
- Understanding of Agile delivery, multidisciplinary team working, stakeholder engagement, facilitation, and data-informed decision-making using service performance metrics.
Experience
- Significant experience as a Service Designer, UX Designer, Human-Centred Designer, or similar.
- Proven ability to lead or contribute to end-to-end service design projects, from discovery through implementation and evaluation, including prototyping and piloting.
- Experience conducting user research and translating insights into service improvements within complex organisations.
- Skilled in facilitating workshops, co-design sessions, and stakeholder engagement activities.
- Experience working collaboratively across product, delivery, technology, policy, and operational teams.
- Ability to coach and develop others in service design practices.
- Excellent communication, organisational, and time management skills, with the ability to manage multiple stakeholders and learner relationships.
Desirable Knowledge & Experience
- Knowledge of Lean, Systems Thinking, Design for Six Sigma, product management, business analysis, digital delivery, customer experience measurement, and AI-enabled services.
- Understanding of apprenticeship standards, funding, quality assurance, Ofsted requirements, and the Level 6 Service Designer Apprenticeship Standard.
- Experience delivering degree-level or Level 6 learning, apprenticeships, or professional development programmes.
- Experience supporting apprentices with portfolios, end-point assessment preparation, and employer-based projects.
- Experience using virtual learning environments and digital learning technologies.
- Relevant qualifications in Service Design, UX, Human-Centred Design, Design Thinking, or Digital Transformation.
- Teaching, assessor, or quality assurance qualifications (or willingness to achieve them).
Paul Feldman is the National Skills Agency Data Protection Officer.
Your data will be stored until notice is given by you for it to be removed.
Our Data Protection Policy will be forwarded to you on request.
As we get a high number of applications we may be unable to give feedback to unsuccessful candidates.
We will retain your details to keep you informed of other opportunities.
National Skills Agency Ltd is acting as an Employment Agency in relation to this vacancy and is an Equal Opportunities employer we welcome applicants from all backgrounds
Service Designer in Worcester employer: National Skills Agency
The National Skills Agency in Hessle is an exceptional employer, offering a supportive work culture that prioritises employee development and well-being. With generous benefits such as 42 days of annual leave, a robust pension scheme, and private healthcare, we are committed to fostering a rewarding environment for our Mechanical Instructors. Join us to make a meaningful impact on the next generation of engineers while enjoying a fulfilling career in a vibrant community.
StudySmarter Expert Advice🤫
We think this is how you could land Service Designer in Worcester
✨Dive into Digital Learning Communities
Join online forums and communities focused on digital education, like EdTech Meetups or LinkedIn groups. Engage actively—share ideas and insights, and you'll not only learn a ton but also connect with potential employers and thought leaders in the industry.
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Create content that demonstrates your understanding of digital learning—think blogs, videos, or even free online workshops. This could catch the eye of companies like National Skills Agency looking for innovative thinkers. Plus, it’s a great way to practice your presentation skills!
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We think you need these skills to ace Service Designer in Worcester
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at National Skills Agency, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of National Skills Agency and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at National Skills Agency
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that National Skills Agency might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
✨Showcase Your Creativity in Lesson Design
Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at National Skills Agency.
✨Brush Up on Educational Trends
Stay in the loop with the latest trends in digital education, like gamification or personalised learning experiences. This will help you engage in meaningful discussions during the interview and demonstrate your passion for the field.
✨Prepare for Collaborative Scenarios
Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
