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- Tasks: Manage learner onboarding and track progress in training programmes.
- Company: Join a dynamic team focused on Construction, Utilities, and Green Skills sectors.
- Benefits: Enjoy a supportive work environment with opportunities for professional growth.
- Why this job: Be part of a mission-driven organisation that values compliance and learner success.
- Qualifications: 2 years in admin or compliance roles; detail-oriented and data-savvy.
- Other info: Experience with funded training environments is a plus!
The predicted salary is between 30000 - 42000 £ per year.
The Business Administrator plays a key role in ensuring the smooth operational delivery and compliance of funded and commercial training programmes across the Construction, Utilities, and Green Skills sectors. This includes managing learner onboarding, monitoring progress through e-portfolios, and ensuring all data and documentation is accurately processed to support full funding drawdown and audit requirements. The role also supports ISO management systems and delivers high-quality front-of-house and administrative support while contributing directly to funding success and learner retention.
Key Responsibilities
- Input accurate learner and course data into CRM and funding platforms to ensure full audit compliance
- Track learner milestones and evidence completion in line with contract KPIs (start, engagement, completion, and progression targets)
- Ensure all data aligns with relevant funding rules (e.g. Skills Bootcamps, AEB, WHSP)
- Prepare and submit documentation for monthly claims to enable maximum drawdown of funds
- Support funding audits, internal reviews, and compliance observations
- Maintain trackers and evidence logs to demonstrate contract delivery performance
- Manage learner records and progress through e-portfolio platforms (e.g. OneFile, Bud, Smart Assessor)
- Prompt learners to complete tasks and assessments; escalate non-engagement to delivery teams
- Liaise with tutors and delivery staff to ensure regular updates and timely marking
- Use system alerts to monitor inactivity and proactively re-engage learners
- Log and document all learner touchpoints to maintain a clear audit trail
- Deliver reception duties: meet and greet candidates, manage visitors and sign-in processes
- Maintain the training centre’s professional appearance and safety (canteen, corridors, signage)
- Prepare training rooms, organise course consumables and equipment in advance
- Print, collate, and distribute course paperwork and registers
- Notify awarding bodies of planned courses, assessments, and certifications
- Manage certification processes: upload photos, confirm results, issue certificates to clients
- Book travel, accommodation, and offsite training venues where required
- Administer and contribute to ISO 9001, 14001, and 45001 processes
- Assist with internal audits, document creation, version control, and quality checks
- File, scan, archive, and maintain digital compliance records
- Raise POs, match invoices, and support credit control activities
- Liaise with suppliers for course materials, travel bookings, and kit hire
- Monitor and reorder stock for training delivery and centre maintenance
Key Skills & Experience
Essential:
- Minimum 2 years’ experience in administrative or compliance roles
- Strong attention to detail and ability to manage high volumes of data accurately
- Familiarity with funded training environments and audit processes
Desirable:
- Working knowledge of government-funded training contracts (e.g. AEB, Bootcamps, WHSP)
- Previous use of learner management systems (Bud, OneFile, etc.)
Training Programme Administrator employer: National Skills Agency
Contact Detail:
National Skills Agency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Training Programme Administrator
✨Tip Number 1
Familiarise yourself with the specific funding rules and compliance requirements related to the role. Understanding the nuances of Skills Bootcamps, AEB, and WHSP will give you an edge in discussions during interviews.
✨Tip Number 2
Highlight any experience you have with learner management systems like Bud or OneFile. If you haven't used them before, consider exploring their functionalities online to demonstrate your proactive approach to learning.
✨Tip Number 3
Prepare examples from your past work that showcase your attention to detail and ability to manage large volumes of data. Be ready to discuss how you've ensured compliance and accuracy in previous roles.
✨Tip Number 4
Network with professionals in the training and compliance sectors. Engaging with others in the field can provide insights into the role and may even lead to referrals, increasing your chances of landing the job with us.
We think you need these skills to ace Training Programme Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administrative or compliance roles. Emphasise your attention to detail and any familiarity with funded training environments, as these are key for the Training Programme Administrator position.
Craft a Strong Cover Letter: In your cover letter, explain why you are interested in the role and how your skills align with the responsibilities outlined in the job description. Mention specific experiences that demonstrate your ability to manage data accurately and support compliance processes.
Showcase Relevant Skills: Highlight any experience you have with learner management systems or government-funded training contracts. If you have worked with ISO management systems, be sure to mention this as it is relevant to the role.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for this position.
How to prepare for a job interview at National Skills Agency
✨Showcase Your Attention to Detail
Given the role's emphasis on managing high volumes of data accurately, be prepared to discuss specific examples from your past experience where your attention to detail made a significant impact. Highlight any processes you implemented to ensure accuracy in data management.
✨Familiarise Yourself with Funding Rules
Understanding the relevant funding rules such as Skills Bootcamps and AEB is crucial. Research these areas beforehand and be ready to explain how your knowledge can contribute to compliance and funding success in the role.
✨Demonstrate Your Administrative Skills
The position requires strong administrative capabilities. Prepare to discuss your experience with CRM systems and learner management platforms like Bud or OneFile. Share how you've successfully managed records and documentation in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle non-engagement from learners. Think of scenarios where you had to re-engage learners or manage compliance issues, and be ready to share your approach and outcomes.
