At a Glance
- Tasks: Design innovative services that enhance user experiences and drive organisational change.
- Company: Join a forward-thinking team in Worcester focused on human-centred design.
- Benefits: Competitive salary of £43,000, flexible working, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement and agile methodologies.
- Why this job: Make a real difference by improving services through user research and design thinking.
- Qualifications: Experience in service design and strong communication skills are essential.
The predicted salary is between 68205 - 80000 £ per year.
Location: Worcester 3 times per week
Salary: 43,000
Knowledge
- Strong knowledge of service design principles, frameworks, and human-centred design methodologies.
- Understanding of user research, service mapping, journey mapping, service blueprinting, design thinking, co-design, and participatory design.
- Knowledge of accessibility, inclusive design, organisational change, digital transformation, and continuous service improvement.
- Understanding of Agile delivery, multidisciplinary team working, stakeholder engagement, facilitation, and data-informed decision-making using service performance metrics.
Experience
- Significant experience as a Service Designer, UX Designer, Human-Centred Designer, or similar.
- Proven ability to lead or contribute to end-to-end service design projects, from discovery through implementation and evaluation, including prototyping and piloting.
- Experience conducting user research and translating insights into service improvements within complex organisations.
- Skilled in facilitating workshops, co-design sessions, and stakeholder engagement activities.
- Experience working collaboratively across product, delivery, technology, policy, and operational teams.
- Ability to coach and develop others in service design practices.
- Excellent communication, organisational, and time management skills, with the ability to manage...
Service Designer employer: National Skills Agency
The National Skills Agency in Hessle is an exceptional employer, offering a supportive work culture that prioritises employee development and well-being. With generous benefits such as 42 days of annual leave, a robust pension scheme, and private healthcare, we are committed to fostering a rewarding environment for our Mechanical Instructors. Join us to make a meaningful impact on the next generation of engineers while enjoying a fulfilling career in a vibrant community.
We think you need these skills to ace Service Designer
Service Design Principles
Human-Centred Design Methodologies
User Research
Service Mapping
Journey Mapping
Service Blueprinting
Design Thinking
