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- Tasks: Lead quality assurance visits and support training providers across the South of England.
- Company: Join a dynamic team at the National Skills Agency, dedicated to enhancing rail training standards.
- Benefits: Enjoy flexible working options and opportunities for professional development.
- Why this job: Make a real impact in the rail industry while working with passionate professionals.
- Qualifications: Must have 5+ years in Rail QA or Training Management and relevant auditing qualifications.
- Other info: Full UK driving licence required; we value diversity and encourage all backgrounds to apply.
The predicted salary is between 43200 - 72000 £ per year.
Mainly London and Southeast UK (Travel across the south of England each week). The Quality Assurance Manager role is responsible for working as part of the Quality Assurance team to measure the quality of Assured Providers' training and assessment provisions against Rail Training Assurance Scheme (RTAS) requirements & related standards. You should already be an experienced Rail QA Manager or Training Manager with a successful record and have lots of energy and enthusiasm for the role with a track record in delighting clients.
Key responsibilities:
- Planning and undertaking External Quality Assurance on-site visits to measure Assured Providers application of RTAS Rules, standards and client's requirements to plan.
- Undertaking practical training site approval [TIC, MC/CC & OLEC] & new provider Advisory Visits.
- Undertake customer account manager activities for Assured Providers that sit within the geographical area aligned to you including support to Financial Controller and processing QA Helpdesk queries.
- Support Assured Providers continuous improvement in their application of, and understanding of, relevant rules & standards.
- Participation in Provider Forums and Workshops delivery.
- Preparation and submission of visit, Provider and performance reports using Microsoft Office suite.
- Contribute to the overall QA Service provided by the organisation.
- Compliance with Company policies and procedures.
- Developing, updating and implementing internal procedures in collaboration with colleagues.
- Use of relevant quality tools and databases.
- Contribute to the development and implementation of industry best practices.
- Continuously develop own technical knowledge.
- Undertake ad hoc reports and administrative duties for the wider team as required.
Essential Attributes:
- Current Internal/External Auditing Qualifications.
- At least five years’ experience within the Rail Industry in a Training Management and/or Auditor/QA role.
- Experience in dealing with Internal/External assurance bodies such as ISO/BSI/Achilles/RISQS.
- Familiarity with Training & Assessment competence standards.
- Full UK Driving licence.
Contact Detail:
National Skills Agency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Assurance Manager
✨Tip Number 1
Network with professionals in the rail industry, especially those who have experience in Quality Assurance roles. Attend industry events or forums where you can meet potential colleagues and learn more about the expectations for the role.
✨Tip Number 2
Familiarise yourself with the Rail Training Assurance Scheme (RTAS) requirements and related standards. Understanding these will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 3
Prepare to discuss specific examples from your past experiences that showcase your ability to improve quality assurance processes and delight clients. Highlighting measurable outcomes can set you apart from other candidates.
✨Tip Number 4
Stay updated on the latest trends and best practices in quality assurance within the rail industry. This knowledge will not only enhance your expertise but also show your enthusiasm for continuous improvement during the interview.
We think you need these skills to ace Quality Assurance Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the Rail Industry, particularly in Training Management and Quality Assurance roles. Emphasise your auditing qualifications and any relevant achievements that demonstrate your ability to meet RTAS requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and your track record in delighting clients. Mention specific experiences that align with the responsibilities listed in the job description, such as planning and undertaking quality assurance visits.
Highlight Relevant Qualifications: Clearly list your Internal/External Auditing Qualifications and any other certifications that are relevant to the role. This will help demonstrate your suitability for the position and your commitment to maintaining industry standards.
Prepare for Potential Questions: Think about how you would respond to questions regarding your experience with assurance bodies like ISO/BSI/Achilles/RISQS. Be ready to discuss your approach to continuous improvement and how you have contributed to the development of best practices in previous roles.
How to prepare for a job interview at National Skills Agency
✨Showcase Your Experience
Be prepared to discuss your previous roles in the Rail Industry, particularly focusing on your experience as a QA Manager or Training Manager. Highlight specific examples where you've successfully measured quality against standards and delighted clients.
✨Demonstrate Knowledge of RTAS
Familiarise yourself with the Rail Training Assurance Scheme (RTAS) requirements and related standards. During the interview, be ready to explain how you would apply these standards in practical scenarios, showcasing your understanding of the role's key responsibilities.
✨Prepare for Practical Scenarios
Expect to be asked about how you would handle on-site visits and assessments. Prepare examples of past experiences where you planned and undertook quality assurance activities, and be ready to discuss your approach to continuous improvement for Assured Providers.
✨Engage with Enthusiasm
Your energy and enthusiasm for the role are crucial. Make sure to convey your passion for quality assurance and training in the rail industry. This will help demonstrate that you're not just qualified, but also genuinely excited about contributing to the team.
