Service Designer at National Skills Agency.
About the role
We are seeking a Service Designer to join our team. In this position, you will apply your expertise in service design to enhance user experiences and drive improvements in our services. Your role will involve collaborating with various stakeholders to create effective and user-friendly solutions.
Key facts
- Location: Pirton, Worcestershire
- Engagement: 3 days per week in the office
- Compensation: $43,000 per year
- Team: National Skills Agency
What you'll do
- Apply service design methodologies to develop and improve user experiences.
- Conduct user research and create service maps, journey maps, and service blueprints to inform design decisions.
Requirements
- Strong understanding of service design principles and frameworks.
- Experience with human-centered design methodologies.
- Proficient in user research techniques and service mapping.
- Familiarity with design thinking, co-design, and participatory design approaches.
- Knowledge of accessibility and inclusive design practices.
- Understanding of organizational change and digital transformation.
- Experience with continuous service improvement processes.
- Familiarity with Agile delivery methodologies.
Nice to have
- Experience working in a collaborative team environment.
- Knowledge of tools and software commonly used in service design.
Skills & tools
- Proficiency in design software and tools relevant to service design and user research.
- Strong analytical skills to evaluate user feedback and service performance.
Practical notes
- This position may require some travel for stakeholder meetings and workshops.
- Benefits include opportunities for professional development and a supportive work environment.
Service Designer in Pirton employer: National Skills Agency
The National Skills Agency in Hessle is an exceptional employer, offering a supportive work culture that prioritises employee development and well-being. With generous benefits such as 42 days of annual leave, a robust pension scheme, and private healthcare, we are committed to fostering a rewarding environment for our Mechanical Instructors. Join us to make a meaningful impact on the next generation of engineers while enjoying a fulfilling career in a vibrant community.
