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- Tasks: Manage client relationships and ensure high-quality service delivery in the EPA apprenticeship sector.
- Company: Dynamic education organisation focused on apprenticeship success.
- Benefits: Fully remote role with flexible hours and opportunities for professional growth.
- Why this job: Make a real difference in apprentices' lives while building strong client relationships.
- Qualifications: Strong communication skills and experience in client management.
- Other info: Join a supportive team dedicated to excellence in education and training.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a proactive and relationship-driven Account Manager to support our clients' client base within the End-Point Assessment (EPA) apprenticeship sector. This is a fully home-based role, requiring strong self-management, excellent communication skills, and the ability to build relationships remotely.
You will manage employer and training provider accounts, ensuring high-quality service delivery while driving client satisfaction, retention, and growth.
Key Responsibilities- Client Relationship Management
- Act as the primary point of contact for assigned employers and training providers
- Build and maintain strong, long-term relationships through virtual engagement (video, phone, email)
- Conduct regular remote account reviews and performance meetings
- Provide expert guidance on EPA processes and best practice
- Liaise with internal EPA operations teams to ensure timely, compliant delivery
- Track apprentice progress through the EPA pipeline and keep clients informed
- Manage and resolve client queries or escalations efficiently
- Maintain up-to-date knowledge of apprenticeship standards and EPA requirements
- Ensure all activity aligns with regulatory expectations
- Support clients in understanding compliance and funding considerations
EPA Account Manager. Job in Manchester Education & Training Jobs employer: National Skills Agency
Contact Detail:
National Skills Agency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EPA Account Manager. Job in Manchester Education & Training Jobs
✨Tip Number 1
Network like a pro! Reach out to people in the EPA apprenticeship sector on LinkedIn or through industry events. Building relationships can open doors and give you insider info on job opportunities.
✨Tip Number 2
Prepare for virtual interviews by practising your communication skills. Since this role is all about remote engagement, make sure you’re comfortable with video calls and can convey your ideas clearly.
✨Tip Number 3
Showcase your knowledge of apprenticeship standards during conversations. Being well-versed in compliance and EPA processes will impress potential employers and demonstrate your commitment to the role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Account Manager position, and applying directly can give you an edge over other candidates.
We think you need these skills to ace EPA Account Manager. Job in Manchester Education & Training Jobs
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the EPA Account Manager role. Highlight your experience in client relationship management and any relevant knowledge of the apprenticeship sector. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since this role involves a lot of virtual engagement, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and don’t forget to mention any experience you have with remote communication tools.
Highlight Your Self-Management Abilities: As this is a fully home-based role, we need someone who can manage their time effectively. Share examples of how you've successfully worked independently in the past, and how you keep yourself motivated and organised.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us that you’re proactive and keen to join our team!
How to prepare for a job interview at National Skills Agency
✨Know Your EPA Inside Out
Make sure you brush up on your knowledge of End-Point Assessment processes and apprenticeship standards. Being able to discuss these topics confidently will show that you're not just interested in the role, but that you understand the industry.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've successfully built and maintained relationships in previous roles. Since this job involves a lot of remote engagement, think about how you can demonstrate your communication skills through virtual means.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific client situations or challenges. Practise articulating your thought process and problem-solving skills, as this will highlight your proactive approach to client management.
✨Demonstrate Self-Management
Since this is a home-based role, be prepared to discuss how you manage your time and tasks effectively. Share strategies you use to stay organised and ensure high-quality service delivery, as this will reassure them of your ability to work independently.