At a Glance
- Tasks: Coordinate training programmes and support the Sales Team in delivering exceptional training experiences.
- Company: Join a dynamic team at a leading training organisation committed to professional development.
- Benefits: Competitive salary, supportive work environment, and opportunities for growth.
- Other info: Be part of a collaborative culture that values inclusion and continuous improvement.
- Why this job: Make a real impact by enhancing skills and supporting clients in their learning journeys.
- Qualifications: Experience in sales or training, strong customer service skills, and CRM knowledge.
The predicted salary is between 27000 - 30000 £ per year.
Job Title
Training Coordinator
Location
Barbican
Salary
27,000 - 30,000
Purpose
The
Training Coordinator will coordinate the delivery of commercial and government-funded training programmes, providing efficient administration, client support, CRM management, and communication. The
Training Coordinator supports the Commercial Sales Team with open programme courses and bespoke group training, contributing to their success and growth.
Key Responsibilities
- Coordinate the delivery of training programmes with the Sales Team, Manager, trainers, and clients.
- Manage the training inbox, respond to enquiries, identify new opportunities, and accurately record activity in Salesforce CRM.
- Act as the main point of contact for clients and Associate Trainers.
- Arrange course bookings, pre-course briefings, training logistics, joining instructions, delegate lists, and post-course evaluations.
- Process bookings, issue confirmations and invoices, and resolve invoice queries with the Finance Team.
- Maintain accurate course materials and training records, working with Marketing to keep course catalogues and website information up to date.
- Research prospective clients, identify sales opportunities, and support business development activities.
- Collect and analyse delegate feedback, identify sales leads, and update the CRM system.
- Produce weekly and monthly reports on bookings, delegates, costs, and income.
- Review supplier and trainer invoices, ensuring costs are accurately recorded.
- Build strong relationships with clients, trainers, and internal teams to ensure high‑quality programme delivery.
- Provide general administrative support and assist with team cover and ad hoc tasks as required.
- General Responsibilities
- Comply with company policies, including Health & Safety, Safeguarding, Equality, and Quality procedures.
- Protect company assets and promote a safe working environment.
- Demonstrate accountability, reliability, and ownership in achieving individual and team KPIs.
- Support the organisation's core values and commitment to inclusion, continuous improvement, and professional development.
- Undertake any additional duties appropriate to the role.
Person Specification
Essential
- Experience in a target-driven commercial, sales, or training environment.
- Strong customer service and client relationship skills.
- Experience using CRM systems (preferably Salesforce).
- Excellent communication, organisation, and interpersonal skills.
- Strong attention to detail with the ability to manage multiple priorities and meet deadlines.
- Good analytical, numerical, and IT skills.
- Self‑motivated, flexible, reliable, and a collaborative team player with a positive attitude.
Desirable
- Salesforce experience.
- Experience working across a range of sectors and industries.
- Advanced Microsoft Office skills.
- Knowledge of Safeguarding and Prevent.
- A commitment to continuous improvement, learning, and inclusive working practices.
Paul Feldman is the National Skills Agency Data Protection Officer.
Your data will be stored until notice is given by you for it to be removed.
Our Data Protection Policy will be forwarded to you on request.
As we get a high number of applications we may be unable to give feedback to unsuccessful candidates.
We will retain your details to keep you informed of other opportunities.
National Skills Agency Ltd is acting as an Employment Agency in relation to this vacancy and is an Equal Opportunities employer we welcome applicants from all backgrounds.
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Training Coordinator in London employer: National Skills Agency
The National Skills Agency in Hessle is an exceptional employer, offering a supportive work culture that prioritises employee development and well-being. With generous benefits such as 42 days of annual leave, a robust pension scheme, and private healthcare, we are committed to fostering a rewarding environment for our Mechanical Instructors. Join us to make a meaningful impact on the next generation of engineers while enjoying a fulfilling career in a vibrant community.
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We think you need these skills to ace Training Coordinator in London
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at National Skills Agency, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of National Skills Agency and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at National Skills Agency
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that National Skills Agency might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
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Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
