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For Companies At a Glance
- Tasks: Support customers, deliver training, and manage partnerships to drive business growth.
- Company: Join a dynamic team focused on building strong relationships in the apprenticeship sector.
- Benefits: Enjoy remote work flexibility, industry events, and opportunities for professional development.
- Why this job: Be part of a people-first culture that values your input and fosters growth.
- Qualifications: Experience in apprenticeships or EPA, strong communication skills, and a proactive mindset required.
- Other info: Opportunity to attend industry events and contribute to strategic improvements.
The predicted salary is between 28800 - 43200 £ per year.
Partnerships & Account Manager United Kingdom (Remote) Our client is looking for a people-focused and commercially savvy Partnership & Account Manager to join their growing team. This is a key role within their Partnerships department focused on building and maintaining strong relationships with their customers, which include training providers, colleges and employers. You’ll be someone who enjoys helping others, can juggle multiple priorities with a calm head, and is confident providing guidance on how they work and how EPA fits into the wider apprenticeship journey. From on-boarding new customers to strengthening long-term partnerships, you’ll also play a big part in driving business growth—building a strong pipeline, identifying opportunities, and approaching every interaction with credibility, authenticity, and a people-first mindset, all underpinned by strong commercial awareness. What You’ll Be Doing Provide excellent support to customers, from first contact through to ongoing partnership Deliver engaging on-boarding and training sessions to new customers Host regular check-ins and review meetings with existing partners Help identify and resolve issues early—whether that’s spotting trends or discussing outcomes Work closely with the Head of Partnerships to support growth plans Contribute to new business development by helping to nurture leads and grow accounts Respond to customer queries via email, phone or video call in a timely, friendly and helpful way Keep accurate records, activity logs and dashboards using their CRM Attend industry events and conferences (around twice a year) Support and co-host customer webinars Suggest improvements to how they work and how they support others Keep informed about sector changes, including Ofqual regulations and best practice Other duties as required What They\’re Looking For You’ll need to be: Experienced in apprenticeships or EPA (from a provider, EPAO or similar setting) Confident managing long-term client relationships with a personable and professional approach. Comfortable delivering training and presenting to small groups online Proactive and able to manage your own workload across multiple priorities Curious, solutions-focused and always looking for ways to add value Highly organised with great attention to detail A great communicator—both written and verbal It’d be great if you also have: Knowledge of Ofqual regulation and end-point assessment processes Experience working in an EPAO Confidence contributing to strategic conversations or service improvements Comfortable using platforms like SharePoint, Teams, a CRM platform such as Hubspot/Salesforce or alike. What Success Looks Like in This Role Their customers feel supported, listened to and well-informed Relationships grow and customers stay with us long-term You spot opportunities and help shape how they work You’re a trusted go-to person for colleagues and customers alike Data and CRM tools are kept accurate and useful You\’re recognised as a credible and trusted advisor Drives business growth by building a strong pipeline, identifying new opportunities, and approaching relationships with a commercially minded mindset
Account Manager employer: National Skills Agency
Contact Detail:
National Skills Agency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Network actively within the apprenticeship and EPA sectors. Attend industry events and conferences to meet potential employers and partners, as this role heavily relies on building strong relationships.
✨Tip Number 2
Familiarise yourself with the latest Ofqual regulations and best practices in end-point assessment. This knowledge will not only boost your confidence but also demonstrate your commitment to the role during conversations.
✨Tip Number 3
Practice your presentation skills by delivering mock training sessions to friends or colleagues. Being comfortable presenting online is crucial for this position, so the more you practice, the better you'll perform.
✨Tip Number 4
Showcase your proactive approach by identifying potential improvements in customer support processes. Prepare examples of how you've added value in previous roles to discuss during interviews.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management and partnerships. Emphasise your skills in building relationships, managing client expectations, and any experience you have with apprenticeships or EPA.
Craft a Compelling Cover Letter: In your cover letter, express your passion for supporting customers and driving business growth. Use specific examples from your past experiences that demonstrate your ability to manage long-term client relationships and deliver training sessions.
Showcase Your Communication Skills: Since the role requires excellent written and verbal communication, ensure your application is clear, concise, and free of errors. Consider including examples of how you've effectively communicated with clients or delivered presentations.
Research the Company: Familiarise yourself with the company's mission, values, and recent developments in the sector. This knowledge will help you tailor your application and show that you're genuinely interested in the role and the company.
How to prepare for a job interview at National Skills Agency
✨Showcase Your People Skills
As an Account Manager, your ability to build and maintain relationships is crucial. Be prepared to share examples of how you've successfully managed client relationships in the past, highlighting your people-focused approach.
✨Demonstrate Commercial Awareness
Understand the business landscape related to apprenticeships and EPA. Research the company’s position in the market and be ready to discuss how you can contribute to their growth and success during the interview.
✨Prepare for Training Scenarios
Since delivering training sessions is part of the role, think about how you would approach onboarding new customers. You might be asked to present a mock training session, so practice explaining complex concepts clearly and engagingly.
✨Be Solutions-Focused
The role requires identifying and resolving issues proactively. Prepare to discuss specific instances where you've spotted trends or resolved problems for clients, showcasing your analytical and solution-oriented mindset.
