Part Time, Casual, Accommodation and Events Assistant in Edinburgh

Job Summary
In order to make an application, simply read through the following job description and make sure to attach relevant documents.
Nestled within 3,000 historic acres of the National Shooting Centre, The Pavilion Bisley is a unique venue catering primarily to the shooting community while also welcoming visitors from the local area and beyond. Our goal is to provide exceptional experiences for all our guests—whether they are staying in our accommodation, shooting on our range, attending an event, or visiting the grounds.
The Accommodation and Events Assistant plays a key role in ensuring our guests have an unforgettable experience. As both the first and last point of contact, this role is central to creating a warm and welcoming atmosphere. We are looking for a dependable and detail-oriented individual with a friendly demeanour who can work independently as well as part of a team.
This is a very hands-on, customer-facing role. We are seeking a flexible and proactive individual who’s just as comfortable managing multiple email inboxes and handling event admin as they are stepping away from the desk to set up or tear down event spaces. This role is perfect for someone who enjoys variety, thrives on switching gears throughout the day, and takes pride in delivering seamless guest experiences.
This is a part-time, casual role, working predominantly on Sundays from 7am to 6pm, with occasional flexibility required for evening events or to cover annual leave during the working week. The role primarily supports the Pavilion Bisley Manager and also includes front desk duties for our hotel and range reception.
Duties
* Welcome all guests and visitors to the Pavilion Bisley Hotel and provide exceptional customer service.
* Assist with guest check-ins, check-outs and reservations, ensuring a seamless process.
* Respond promptly and professionally to guest and colleague inquiries and requests, both in person, via phone and/or email.
* Liaise closely with the Housekeeping staff to ensure smooth daily operations, fostering a positive and collaborative working relationship to uphold the highest standards of service and guest satisfaction.
* Support the coordination and execution of events, ensuring smooth operations and guest satisfaction.
* Book in range inductees and create range bookings in our newly built, state-of-the-art ISSF 10m Airgun Range.
* Maintain the cleanliness and presentation of guest areas and event spaces to the highest standard.
* Be the first point of contact for all maintenance requests and capable of passing the information on to the appropriate colleague.
* Handle occasional evening shift for event support.
* Maintain a robust calendar of events and activities occurring within the building and on Bisley Camp.
* Update Word, Excel, Google Sheets and various calendars when needed.
* Additional duties as assigned.
Personnel Specification
* A friendly and approachable personality with excellent interpersonal skills.
* A strong sense of responsibility and pride in delivering high-quality work.
* Exceptional attention to detail and organizational abilities.
* The ability to work effectively both independently and as a part of a team.
* Flexibility to work every two out of four weekends, occasional weekdays and evenings as required.
* Previous experience in hospitality or events a necessity and preferred.
* Computer literate with fair knowledge of Microsoft applications. Familiar with hotel booking systems, event booking systems, Google Drive and Calendar.
* Must be able to work well under pressure.
* A team player that is willing to help out as and when needs arise.
Schedule
* Day shift with the occasional evening shift to support events.
* Standard shift (3, 6, 8, 10 or 12 hours).
* Weekend availability essential.
If you’re passionate about hospitality and events and want to make a real difference to our guests’ experience, we would love to hear from you!
Job Types: Part-time, Zero hours contract
Pay: From £11.21 per hour
Expected hours: 8 – 25 per week
Benefits:
* Employee discount
* Free parking
* On-site parking
Schedule:
* 10 hour shift
* 12 hour shift
* 8 hour shift
* Day shift
* Every weekend
* Holidays
* Monday to Friday
* Night shift
* Weekend availability
Ability to commute/relocate:
* Woking GU24 0PB: reliably commute or plan to relocate before starting work (required)
Experience:
* Event coordination: 1 year (required)
* Hospitality: 1 year (required)
Language:
* English (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person
Application deadline: 15/08/2025
Expected start date: 18/08/2025