Chief Executive Officer in London

National Savings and Investments (NS&I) is both a government department and an Executive Agency of the Chancellor of the Exchequer, and its origins can be traced back more than 164 years to 1861. When customers invest in NS&I products, they are lending to the Government. In return, the Government offers 100% security on all deposits and pays interest or prizes for Premium Bonds. This means that NS&I is backed by HM Treasury, keeping its 24 million customers' savings safe.

This is the opportunity to lead an organisation trusted by millions of savers and offers the rare chance to deliver tangible national impact while driving innovation, digital transformation and outstanding customer outcomes. The role sits at the intersection of public service and commercial discipline, providing the challenge of stewarding a highly trusted brand, modernising complex operations, and shaping the future of secure savings for customers across the UK.

The Chief Executive is also the Director of Savings and Principal Accounting Officer to NS&I. As such, they are fully accountable and responsible to Treasury Ministers and to Parliament for all aspects of the NS&I business. This will be an autonomous CEO role reporting to both the NS&I Board and HM Treasury, with end-to-end accountability for transformation and performance of the organisation.

Whilst NS&I is successfully meeting its targets for savings and funding for the Government, and service levels to most customers, it is undergoing a major transformation programme and has experienced significant operational failings recently. Both these issues are operationally complex and must be resolved alongside continuing operations to build confidence and credibility with its stakeholders and customers alike. It is therefore crucial that a highly capable, credible CEO is appointed to lead the organisation through these challenges and re-establish NS&I's reputation and standing as a trusted, efficient and effective national institution.

The successful candidate will:

• Lead the creation and implementation of NS&I's business strategy to deliver cost-effective financing to HM Treasury.
• Balance the interests of customers, the taxpayer, wider government objectives, and the broader financial services sector in the context of NS&I's activities.
• Provide direction and leadership to the executive team, setting clear short- and long-term objectives and maximising the skills within the team.
• Effectively manage and incentivise NS&I's operational partners at a senior level to deliver the agreed business plans efficiently and in line with NS&I's values.

The successful candidate will bring:

• Experience of operating at Senior Executive or equivalent, with a strong track record of strategic leadership and operational delivery experience.
• Experience of delivering a major change/transformation programme within consumer-facing industries, at scale, with a track record of managing elevated risk profiles and leading commercial negotiations at a senior level.
• A track record of promoting a positive personal and organisational profile in external communications. This should include experience of managing consumer-facing operations, including resolving operational issues, reputation management and recovery.
• Ability to manage financial budgets and clear demonstration of effective resource management.
• Experience within the consumer financial services environment or similar including within retail savings institutions, regulators, trade associations, and other relevant stakeholders would also be desirable.

NS&I is committed to achieving greater diversity across all levels of the organisation. Given this, they particularly welcome applications from women, disabled, and minority ethnic candidates, as under-represented groups.

The closing date for this role is Sunday 28 June 2026 at 23:55.