At a Glance
- Tasks: Support a growing business with customer onboarding, contract management, and administrative tasks.
- Company: Dynamic company in Lenwade, Norwich, focused on customer care and operational excellence.
- Benefits: Full-time role with opportunities for growth and development in a supportive environment.
- Other info: Be part of a vibrant workplace with diverse responsibilities and career advancement potential.
- Why this job: Join a fast-paced team where your communication skills and attention to detail will shine.
- Qualifications: Strong IT skills, excellent communication, and a knack for multitasking.
The predicted salary is between 25110 - 30690 £ per year.
Location: Lenwade, Norwich
Job Type: Full time in office
Reports to: Administration Manager
Role Overview
We are seeking an experienced and highly capable Administration Assistant to support our rapidly growing business. This will be a fast-paced role, suited for a candidate with impeccable communication skills, a high level of customer care, excellent attention to detail and significant degree of IT literacy. The successful candidate will report to the Administration Manager and partake in all administrative functions the business requires, from customer facing to back-room office management. This role requires a strategic thinker who is also comfortable executing a multitude of different activities simultaneously whilst being able to react quickly to sudden changes.
Key Responsibilities
- Contact new customers registering via our website and guide them through the onboarding process.
- Clearly explain the benefits and process of our products over the phone, responding confidently to queries.
- Prepare contracts, legal documentation, and supporting paperwork with a high level of accuracy and attention to detail.
- Liaise with external legal representatives to coordinate contract reviews and finalisation.
- Meet with customers at our premises to facilitate contract signings and provide a professional, welcoming experience.
- Provide ongoing customer support throughout their journey, including post-completion follow-up.
- Schedule installation works, site surveys, inspections and maintenance visits.
- Manage and coordinate ongoing monitoring and servicing visits, ensuring effective diary coordination, route planning and communication between clients and operational teams.
- Act as Front of House at our busy Norfolk site, managing visitors, incoming calls, and general enquiries.
- Provide general administrative support across the business to ensure smooth day-to-day operations.
Administration Assistant in Norfolk employer: National Rivers Consortium Ltd
National Rivers Consortium Ltd. is an excellent employer that values its employees by fostering a collaborative and supportive work culture. With a focus on professional development, you will have ample opportunities for growth while contributing to meaningful projects that impact communities across the UK. Located in a dynamic environment, the company offers competitive benefits and a chance to be part of a passionate team dedicated to making a difference.
Contact Details:
National Rivers Consortium Ltd Recruitment Team
