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For Companies At a Glance
- Tasks: Lead a dynamic telecommunications team and drive operational excellence.
- Company: Join UKTL, a forward-thinking organisation shaping the future of telecommunications.
- Benefits: Flexible working options, great work-life balance, and opportunities for professional growth.
- Why this job: Make a real impact in a pivotal role while empowering high-performing teams.
- Qualifications: Experience in telecommunications and strong leadership skills required.
- Other info: Opportunity to work with cutting-edge technologies and develop innovative solutions.
The predicted salary is between 43200 - 72000 £ per year.
Overview
Are you a forward‐thinking technical leader who thrives on building high‐performing teams, driving operational excellence, and shaping the future of telecommunications environments? UKTL is looking for a passionate and people‐centric Telecommunications Service Delivery Manager to play a pivotal role in our Technical Operations function. In this role, you'll steer the Telecommunications team, guide our strategy, and ensure our lab and service environments remain world‐class. You'll also take ownership of our Asset Management function—ensuring software and hardware compliance, minimising risk, and enabling effective service delivery across the organisation. If you're excited by the idea of steering meaningful change, empowering teams, and elevating technical capability across an impactful national organisation, we'd love to hear from you.
What you'll be doing
- Leadership that Inspires
- Lead and develop a motivated, customer‐focused Telecommunications team—including the growth and mentoring of apprentices.
- Advocate UKTL's mission and strategic goals, ensuring your team and stakeholders are engaged, aligned, and energised.
- Drive the evolution of a 21st‐century telecommunications capability, ensuring access to robust, secure, and reliable technical environments that underpin world‐class research.
- Operational Excellence & Governance
- Ensure full compliance with internal and external governance requirements—including software licensing, asset management, security, quality and risk management.
- Build a culture of continuous improvement, ensuring efficient and effective delivery across all technical operations.
- Allocate resources effectively to meet SLAs, delivering service excellence in line with cost, quality, and time expectations.
- Shaping External Relationships
- Build and maintain strong relationships with customers, partners, and stakeholders to support UKTL's mission and reputation.
- Identify and learn from organisations with cutting‐edge practices, using these insights to strengthen UKTL's technical operations.
- Lead the development of our Asset Management function, working closely with vendors to ensure full compliance and reduced risk exposure.
- Collaborate with leadership colleagues to ensure seamless cross‐functional working and consistent service delivery.
- Driving Change
- Act as a visible, proactive change agent—communicating clearly, owning outcomes, and focusing on benefits realisation.
- Focusing the team on building a supportive telecoms environment for security lab and research purposes.
- Serve as the primary contact for the creation and management of JIRA service tickets and engage in triage and stand‐up sessions to drive progress.
Successful Applicants must be able to commute to the UKTL offices in Birmingham at least twice a week. We strive to offer a great work life balance - if you are looking for full time, part time or flexible options, we will try to make this work where business possible. This will be dependent on the kind of role you do and part of the business you work in.
About You
Who we're looking for
You'll thrive in this role if you are:
- A confident technical leader with experience in telecommunications (Mobile core, access and adjacent environments – eSIM, Satellite and other emerging technologies).
- Comfortable navigating complex technical landscapes and governance frameworks.
- A strong communicator who can build trust, influence at all levels, and drive cross‐functional progress.
- Passionate about developing people‐centred, high‐performing teams, with the capability to steer a blended group of twelve employees and contractors.
- Excited by innovation, continuous improvement, and shaping strategic direction.
If this sounds like you, we'd love to hear from you. Let's build something secure together.
We actively recruit citizens of all backgrounds, but the nature of our work in this specific area means that nationality, residency and security requirements are more tightly defined than others. To work in this role, you will need to have an SC clearance with no restrictions, or you must have the ability to obtain an SC clearance.
Telecommunications Service Delivery Manager – Technical Operations (UKTL) employer: National Physical Laboratory
Contact Detail:
National Physical Laboratory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telecommunications Service Delivery Manager – Technical Operations (UKTL)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the telecommunications field. Attend industry events, join relevant online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to chat with hiring managers or during interviews, make sure to highlight your experience in leading teams and driving operational excellence. Use specific examples that demonstrate how you've made a difference in previous roles.
✨Tip Number 3
Be proactive! If you see a role that excites you, don’t wait for the perfect moment. Apply through our website and follow up with a friendly email expressing your enthusiasm. It shows initiative and can help you stand out from the crowd.
✨Tip Number 4
Prepare for the unexpected! In interviews, be ready to discuss not just your technical skills but also how you handle change and drive improvement. Think of examples where you’ve successfully navigated challenges and led your team through transitions.
We think you need these skills to ace Telecommunications Service Delivery Manager – Technical Operations (UKTL)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for telecommunications shine through! We want to see how excited you are about shaping the future of this field and leading high-performing teams.
Tailor Your Experience: Make sure to highlight your relevant experience in telecommunications and technical operations. We’re looking for specific examples that demonstrate your leadership skills and ability to drive operational excellence.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to convey your ideas and avoid jargon unless it’s necessary. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at National Physical Laboratory
✨Know Your Stuff
Make sure you brush up on the latest trends and technologies in telecommunications, especially around mobile core and emerging tech like eSIM and satellite. Being able to discuss these topics confidently will show that you're not just a leader but also a technical expert.
✨Showcase Your Leadership Style
Prepare examples of how you've built and developed high-performing teams in the past. Think about specific instances where you mentored apprentices or drove operational excellence. This will help demonstrate your people-centric approach and ability to inspire others.
✨Understand Governance and Compliance
Familiarise yourself with internal and external governance requirements related to asset management and software licensing. Be ready to discuss how you've ensured compliance in previous roles, as this is crucial for the Telecommunications Service Delivery Manager position.
✨Build Relationships
Think about how you've successfully built relationships with stakeholders and partners in your past roles. Be prepared to share strategies you've used to maintain strong connections and how these have benefited your previous organisations.