National Physical Laboratory in Birmingham is seeking an experienced Service Desk Team Lead to shape IT services across the organisation. You will lead a small team of Service Desk Technicians and act as a senior escalation point, driving improvements in systems and processes.
This role combines hands-on 1st and 2nd line support with people leadership, performance management, and engaging with stakeholders to ensure excellent customer service and reliable IT operations.
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Service Desk Team Lead - Lead IT Support & Improve (Flexible Hours) employer: National Physical Laboratory
The National Physical Laboratory (NPL) is an exceptional employer that prioritises employee wellbeing and professional growth, offering a supportive work culture where your contributions truly matter. With flexible working arrangements and opportunities to engage in diverse projects, you will thrive in an environment that values innovation and collaboration, all while being part of a prestigious institution located in the scenic town of Teddington.
Contact Details:
National Physical Laboratory Recruitment Team
