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- Tasks: Manage customer enquiries and resolve issues to ensure top-notch experiences.
- Company: Leading measurement standards organisation in the UK with a focus on customer satisfaction.
- Benefits: Gain valuable experience, work in a dynamic team, and enhance your communication skills.
- Why this job: Join a vibrant team and make a real difference in customer relationships.
- Qualifications: Strong communication skills, proactive attitude, and teamwork spirit required.
- Other info: Opportunity for BPSS security clearance and commitment to diverse backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
A leading measurement standards organization in the UK is seeking a Customer Service Specialist to ensure excellent customer experiences. The role involves managing customer enquiries, resolving issues promptly, and fostering strong relationships with clients.
Ideal candidates will have strong communication abilities, be proactive and organized, and enjoy working collaboratively in a dynamic environment. Applicants must be eligible for BPSS security clearance, emphasizing the importance of background diversity in recruitment.
Customer Experience Specialist (Fixed-Term Contract) in London employer: National Physical Laboratory
Contact Detail:
National Physical Laboratory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Specialist (Fixed-Term Contract) in London
✨Tip Number 1
Get to know the company! Research their values and mission. When you understand what they stand for, you can tailor your approach and show how you fit into their culture during interviews.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer experience, being able to articulate your thoughts clearly and confidently will set you apart. Try mock interviews with friends or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage directly with us.
We think you need these skills to ace Customer Experience Specialist (Fixed-Term Contract) in London
Some tips for your application 🫡
Show Off Your Communication Skills: Since the role is all about ensuring excellent customer experiences, make sure your written application highlights your strong communication abilities. Use clear and concise language to demonstrate how you can effectively manage customer enquiries and resolve issues.
Be Proactive in Your Approach: We love candidates who take initiative! In your application, share examples of how you've proactively solved problems or improved processes in previous roles. This will show us that you're ready to tackle challenges head-on.
Organise Your Application: A well-structured application speaks volumes about your organisational skills. Make sure your CV and cover letter are easy to read, with clear headings and bullet points where necessary. This will help us see your qualifications at a glance!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to keep track of your application and ensures you’re considered for the Customer Experience Specialist role without any hiccups.
How to prepare for a job interview at National Physical Laboratory
✨Know Your Customer Service Basics
Brush up on key customer service principles and best practices. Be ready to discuss how you’ve handled customer enquiries in the past, showcasing your problem-solving skills and ability to resolve issues promptly.
✨Showcase Your Communication Skills
Since strong communication abilities are crucial for this role, practice articulating your thoughts clearly. Consider using the STAR method (Situation, Task, Action, Result) to structure your responses when discussing past experiences.
✨Demonstrate Proactivity and Organisation
Prepare examples that highlight your proactive approach to customer service. Think of times when you went above and beyond to assist a client or organised a process that improved efficiency.
✨Emphasise Team Collaboration
This role requires working collaboratively in a dynamic environment, so be ready to share experiences where teamwork played a key role in achieving success. Highlight how you contribute to a positive team atmosphere and support your colleagues.
