Web Coordinator

This role supports the day-to-day operation, quality and continuous improvement of NPL’s websites – our core platforms for communicating world-leading science and engineering. Based in the Marketing and Communications team, the Web coordinator works closely with the Web team to deliver reliable, accessible and high-quality digital content. The role focuses on the technical and operational elements of the sites, ensuring that content is published accurately, performs well, and meets agreed standards for usability, accessibility and brand consistency.

You will manage and deliver website change requests, provide performance insight using analytics and SEO data, and contribute hands‑on to content updates, design adjustments and technical optimisations. The role involves regular collaboration with colleagues across the organisation, helping them publish effective content and make best use of the website. This is a practical, detail-oriented role with scope to influence how content is structured, presented and improved over time.

About You

You have experience in a similar web coordination or website support role and are comfortable working on live websites in a structured environment. You are organised, detail-focused and able to manage multiple requests while maintaining high standards. You communicate clearly, work well with others, and are confident translating requirements into effective web content. You have a strong command of written English and experience proofreading digital content to ensure it is accurate and error‑free.

Key Responsibilities

• Support the operation and ongoing development of the NPL’s websites using an enterprise CMS.
• Deliver content and technical change requests, ensuring accuracy, consistency and timely completion.
• Carry out hands‑on updates including content editing, layout changes, and HTML and CSS adjustments.
• Monitor website performance using analytics and SEO tools, producing reports and highlighting opportunities for improvement.
• Apply SEO best practice to improve content findability and performance.
• Support accessibility and usability standards, helping ensure compliance with recognised guidelines.
• Assist with quality assurance, proofreading and content checks prior to publication.
• Maintain good communication with internal stakeholders, explaining requirements, timelines and recommendations clearly.
• Work with the Web team and stakeholders across the organisation to explore new ways of structuring and presenting content to meet audience needs.
• Use ticketing or workflow systems to manage tasks and priorities effectively.

Essential Experience and Skills

You will have experience in some or all the following areas:

• Enterprise content management systems (Kentico or similar)
• WordPress
• HTML and CSS
• SEO principles and on‑page optimisation
• Google Analytics or similar analytics platforms
• Website performance reporting and monitoring
• Ticketing or task management systems (for example Freshdesk, Jira, Trello or similar)
• Image editing or basic design tools (Adobe Photoshop or equivalent)

We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that nationality, residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process. To work at NPL, you will need to obtain BPSS security clearance. NPL and DSIT have strong commitments to diversity and equality of opportunity, and welcome applications from candidates irrespective of their background, gender, race, sexual orientation, religion, or age, providing they meet the required criteria. Applications from women, disabled and black, Asian and minority ethnic candidates in particular are encouraged. All disabled candidates (as defined by the Equality Act 2010) who satisfy the minimum criteria for the role will be guaranteed an interview under the Disability Confident Scheme.