At a Glance
- Tasks: Join our team to develop and manage cutting-edge Time and Frequency infrastructure.
- Company: National Physical Laboratory, a world-leading centre of excellence in measurement science.
- Benefits: Flexible working, social activities, competitive rewards, and a commitment to employee well-being.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real impact on the UK's Digital Infrastructure and measurement accuracy.
- Qualifications: Degree in Telecommunications, IT, or relevant field; experience in telecoms or IT solutions.
The predicted salary is between 28800 - 48000 £ per year.
Join to apply for the Service Operations Engineer role at National Physical Laboratory (NPL). Our world‑leading Time & Frequency department is seeking an experienced Service Operations Engineer.
About the Role
You will be joining our team at an exciting time – we maintain the UK’s National Time Scale, UTC (NPL), and are currently developing the UK's first resilient Time Scale facility that will underpin Digital Infrastructure. This will address the risks associated with our dependency on Global Navigation Satellite Systems (e.g., GPS), which are vulnerable to both natural and intentional interference. As a Service Operations Engineer, you will enjoy a pivotal role in the operation and management of UK Digital Infrastructure that pushes the boundaries of measurement accuracy for the UK’s new resilient Time Scale.
Key Responsibilities
- Report to the Tower Lead and support the development, deployment, and operation of tools and systems within Time and Frequency infrastructure, including planning, deployment, and operation of components.
- Implement systems and processes (e.g., ITSM and ITIL).
- Develop IT management systems and performance indicators.
- Partner with prominent scientists and cybersecurity experts to ensure service readiness.
- Build operation practices and routines, such as monitoring and responding to alerts, alarms, threshold breaches, incidents, and reported problems.
- Report complex technical information in a clear and digestible format.
About You
Essential
- A degree (or equivalent experience) in Telecommunications, IT, or a relevant field.
- Prior experience in delivery and operation of telecoms or IT solutions.
- Familiarity with ITIL practices and IT/telecom standards.
- Delivery of ITSM.
Advantageous
- Experience with open‑source applications (e.g., Zabbix, Netbook, Grafana, ServiceNow).
- Familiarity with JSON, Linux, Kubernetes.
- Professional experience within an R&D environment.
Desirable Interests
- Time and frequency measurement and time scale steering.
- Real‑time monitoring and control of electronic hardware.
- Satellite communication, optical fibre, and GNSS‑based systems.
We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that nationality, residency, and security requirements can be more tightly defined. To work at NPL you will need to obtain BPSS security clearance. For this role, you will need an SC clearance with no restrictions, or the ability to obtain one. Applications will be reviewed and interviews conducted throughout the duration of this advert, and the closing date may be brought forward. Apply as soon as practical.
About Us
The National Physical Laboratory (NPL) is a world‑leading centre of excellence that provides cutting‑edge measurement science, engineering and technology to underpin prosperity and quality of life in the UK. NPL and DSIT have strong commitments to diversity and equality of opportunity, and welcome applications from candidates irrespective of background, gender, race, sexual orientation, religion, or age. Applications from women, disabled and black, Asian and minority ethnic candidates in particular are encouraged. All disabled candidates who satisfy the minimum criteria will be guaranteed an interview under the Disability Confident Scheme. We are committed to the health and well‑being of our employees. Flexible working and social activities are embedded in our culture to create a positive work‑life balance, along with a broad range of rewards, benefits and recognition. Our values are at the heart of what we do, and they shape the way we interact, develop our people and celebrate success. To ensure everyone has an equal chance, reasonable adjustments are made to the recruitment process if needed.
Service Operations Engineer in Teddington employer: National Physical Laboratory (NPL)
At the National Physical Laboratory (NPL), we pride ourselves on being an excellent employer that fosters a collaborative and innovative work culture. As an Associate Vulnerability Researcher, you will benefit from mentorship by seasoned professionals, access to cutting-edge technology, and the chance to contribute to vital security advancements in telecommunications. Our commitment to employee growth and development ensures that you will thrive in your early career while making a meaningful impact in the field.
Contact Details:
National Physical Laboratory (NPL) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Operations Engineer in Teddington
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those at NPL or similar organisations. A friendly chat can sometimes lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge and ITIL practices. Be ready to discuss how you’ve tackled challenges in previous roles, especially in telecoms or IT solutions.
✨Tip Number 3
Show your passion for time and frequency measurement! Whether it’s through personal projects or relevant experiences, let your enthusiasm shine during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who take the initiative!
We think you need these skills to ace Service Operations Engineer in Teddington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Operations Engineer role. Highlight your relevant experience in telecommunications and IT, and don’t forget to mention any familiarity with ITIL practices or ITSM delivery.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about time and frequency measurement and how your skills align with the responsibilities of the role. Keep it concise but impactful!
Showcase Your Technical Skills:Don’t shy away from showcasing your technical skills in your application. If you have experience with open-source applications or knowledge of JSON, Linux, or Kubernetes, make sure to include that – it could set you apart!
Apply Early!:We encourage you to apply as soon as possible. Applications are reviewed on a rolling basis, so getting your application in early can increase your chances of standing out. Head over to our website to submit your application!
How to prepare for a job interview at National Physical Laboratory (NPL)
✨Know Your Stuff
Make sure you brush up on your knowledge of telecommunications and IT solutions. Familiarise yourself with ITIL practices and be ready to discuss how you've implemented systems in the past. This will show that you're not just a candidate, but someone who understands the core responsibilities of a Service Operations Engineer.
✨Showcase Your Experience
Prepare specific examples from your previous roles where you've successfully managed telecoms or IT solutions. Highlight any experience with open-source applications like Zabbix or Grafana, as well as your familiarity with JSON and Linux. This will help you stand out as a candidate who can hit the ground running.
✨Communicate Clearly
Since you'll need to report complex technical information, practice explaining your past projects in a clear and digestible way. Use simple language and avoid jargon when possible. This will demonstrate your ability to communicate effectively with both technical and non-technical stakeholders.
✨Be Ready for Security Questions
Given the nature of the role, be prepared to discuss security clearance requirements. Understand what BPSS and SC clearance entail, and be ready to explain how you meet these requirements or your plan to obtain them. This shows that you're serious about the role and understand the importance of security in this field.
