Senior Business Analyst in Teddington

Bring clarity to complexity. Help shape and deliver the change that matters.

At NPL, our Business Analysts help people understand complex problems and deliver successful change. Our BA team works across a broad range of business and digital initiatives, helping to shape ideas at an early stage, untangle complex operational challenges, and support projects of all sizes.

We're looking for Senior Business Analysts who are comfortable working with ambiguity and love helping others understand not just what needs to change, but why, and what the path forward could look like. You'll help ensure we solve the right problems, give decision-makers the insight they need, and deliver lasting business value.

Key Responsibilities

• Lead discovery activities to understand business challenges, customer needs, and improvement opportunities
• Build trusted stakeholder relationships, facilitating workshops and discussions that improve understanding, challenge assumptions and help people work through complex issues together
• Frame problems, assess options, evaluate different ways forward to help stakeholders navigate uncertainty and understand trade-offs
• Analyse business processes, services, and ways of working, identifying opportunities to improve them
• Elicit, analyse and manage requirements, ensuring they remain aligned to business needs and agreed objectives
• Work closely with project managers and delivery teams throughout the change lifecycle to ensure change is practical and that solutions remain aligned to intended outcomes
• Support implementation activities, helping teams deliver change, resolve issues, and realise expected benefits
• Contribute to the continuous improvement of Business Analysis practice through community involvement and knowledge sharing

About You

You'll be an experienced Business Analyst, or someone already operating at Senior Business Analyst level, with strong analytical and critical thinking skills and a genuine interest in understanding problems before trying to solve them. You enjoy making sense of complexity and want to see the changes you help shape delivered successfully. You're also comfortable asking difficult questions, constructively challenging assumptions, and enabling effective delivery.

We're particularly interested in people who can demonstrate experience of:

• Leading analysis within complex business or change environments
• Shaping and delivering discovery activity, applying critical thinking and contextually appropriate analysis approaches
• Working with a wide range of stakeholders and building credibility at different levels of an organisation
• Using professional judgement, evidence and insight to support strategic decision-making
• Defining and managing business and user need and requirements
• Supporting business improvement, organisational change, or digital product initiatives
• Communicating complex information clearly and effectively
• Working within a variety of project or product delivery frameworks
• Improving how Business Analysis is executed or supporting the development of others

The breadth of areas where the BA team engages means that opportunity exist to apply your skills across many different organisational contexts and at variety of levels and scales of change.

You'll be joined a small, experienced team with the additional opportunity to make a real contribution to how Business Analysis is practised across the organisation. As part of a growing capability, you'll help shape our approach, share your expertise, and influence how analysis supports change at NPL in the years ahead.

We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that nationality, residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process. To work at NPL, you will need to obtain BPSS security clearance.