End User Computing Manager in Teddington

Do you have a passion for technology, a strong desire to see things work seamlessly and do you care about the challenges facing technology users in today’s complex and confusing digital world? Are you a natural problem solver and people person with the vision, experience and know-how to bring these things together? If so, you are the person for us!

At NPL, we care about our people, and we want to enable them to do the important work they do in the best way they can. We are introducing a new function, focused solely on solving end user technology challenges and making our people’s work lives as technologically stress-free as they can be. The End User Computing (EUC) team will be responsible for all end user related technology needs incorporating hardware, software and processes. As EUC Manager, you will play a crucial role in defining our end user technology strategy and building a committed technology team to deliver this vision. You will lead a talented team of IT EUC Engineers and Technicians with experience in end user hardware maintenance, network connectivity, Microsoft office and productivity software, Audio Visual technology and IT Asset Management. Most importantly, you will introduce a step change in approach to end user customer care with a focus on innovation and automation.

To be successful in the role you will require a solid mix of technical and leadership skills, including:

• Image & Operating System: Standard corporate builds, deployment process, O/S lifecycle, Group Policy/configuration baselines.
• Patching & software: Endpoint patching, software packaging/distribution, platform updates.
• Connectivity & collaboration: VPN client integration, Microsoft 365.
• Mobility: Mobile device management/integration & secure BYOD.
• Virtual desktops: Manage and maintain the organisation’s Virtual Desktop environment.
• Workplace technology: Meeting-room collaboration systems and Audio-Visual hardware and software.

You’ll also bring:

• Excellent communication and relationship management skills, including third party support providers, industry partners, internal project delivery and system vendors.
• Strategic, analytical thinking and sound decision making ability.
• The ability to lead and mentor team members.
• Strong organisational and time management skills.
• Ability to build strong business relationships and develop a trust partnership with your business colleagues.
• Strong vendor relationship management.

NPL offers competitive rewards and benefits. Flexible working and social activities are embedded in our culture to create a positive work-life balance. Please see our careers website for more information.

Our work sets us apart. Our differences bring us together. Be part of something amazing. We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that nationality, residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process. To work at NPL, you will need to obtain BPSS security clearance. You will need to have an SC clearance with no restrictions, or you must have the ability to obtain an SC clearance.

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert therefore we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as practical.

The National Physical Laboratory (NPL) is a world-leading centre of excellence that provides cutting-edge measurement science, engineering and technology to underpin prosperity and quality of life in the UK. Find out more about what it is like working here.

NPL and DSIT have strong commitments to diversity and equality of opportunity, and welcome applications from candidates irrespective of their background, gender, race, sexual orientation, religion, or age, providing they meet the required criteria. Applications from women, disabled and black, Asian and minority ethnic candidates in particular are encouraged. All disabled candidates (as defined by the Equality Act 2010) who satisfy the minimum criteria for the role will be guaranteed an interview under the Disability Confident Scheme.

At NPL, we believe our success is a result of the diversity and talent of our people. We strive to nurture and respect individuals to ensure everyone feels valued by treating everyone on the basis of their own individual merits and abilities regardless of their own or perceived identity. As part of our commitment to diversity & inclusion, we ensure we’re creating an environment where all our colleagues feel supported and welcome.

We are committed to the health and well-being of our employees. Flexible working and social activities are embedded in our culture to create a positive work-life balance, along with a broad range of rewards, benefits and recognition. Our values are at the heart of what we do, and they shape the way we interact, develop our people and celebrate success. To ensure everyone has an equal chance, we’re always willing to make reasonable adjustments to the recruitment process. If you would like to discuss, please contact us.