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For Companies At a Glance
- Tasks: Manage customer enquiries and ensure every interaction feels valued and supported.
- Company: Join the National Physical Laboratory, a leader in measurement science.
- Benefits: Flexible working, social activities, and a supportive work-life balance.
- Why this job: Make a real difference by helping customers and supporting our growth.
- Qualifications: No prior experience needed; just bring your enthusiasm and communication skills.
- Other info: Diversity and equality are at our core; we welcome all applicants.
The predicted salary is between 30000 - 42000 £ per year.
Fixed Term Contract until December 2026. At the National Physical Laboratory (NPL), we set the UK’s standards for measurement — from length and mass to time, temperature and light. As we continue to put our customers at the heart of what we do, we’re looking for a Customer Service Specialist who ensures every interaction feels valued, supported and in safe hands.
Responsibilities
- Managing, logging and prioritising customer enquiries
- Resolving queries quickly or directing customers to the right specialist
- Keeping customers informed on progress
- Building strong relationships and taking an interest in our services
- Spotting sales opportunities and generating leads
- Updating orders accurately so invoices can be issued on time
- Working collaboratively with colleagues to keep things running smoothly
About You
You don’t need previous customer service experience, but you do need the drive to go above and beyond. Training will be provided on our specific process and systems.
Ideal Candidate
- A great listener with strong communication skills
- Proactive, organised and comfortable multitasking
- A team player who works well with others
- IT‑proficient and keen to learn new systems
- Curious about what we do and eager to support our growth
Security and Clearance
To work at NPL, you will need to obtain BPSS security clearance. The nature of our work in specific departments means that nationality, residency, and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.
Application Notes
Applications will be reviewed, and interviews conducted throughout the duration of this advert; therefore we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as practical.
About Us
The National Physical Laboratory (NPL) is a world‑leading centre of excellence that provides cutting‑edge measurement science, engineering and technology to underpin prosperity and quality of life in the UK. NPL and DSIT have strong commitments to diversity and equality of opportunity, and welcome applications from candidates irrespective of their background, gender, race, sexual orientation, religion, or age. Applications from women, disabled and Black, Asian and minority ethnic candidates in particular are encouraged. All disabled candidates (as defined by the Equality Act 2010) who satisfy the minimum criteria for the role will be guaranteed an interview under the Disability Confident Scheme. We are committed to the health and well‑being of our employees. Flexible working and social activities are embedded in our culture to create a positive work‑life balance, along with a broad range of rewards, benefits and recognition. Our values are at the heart of what we do, and they shape the way we interact, develop our people and celebrate success. To ensure everyone has an equal chance, we’re always willing to make reasonable adjustments to the recruitment process. If you would like to discuss, please contact us.
Customer Service Specialist (Fixed Term Contract until December 2026) in Teddington employer: National Physical Laboratory (NPL)
Contact Detail:
National Physical Laboratory (NPL) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist (Fixed Term Contract until December 2026) in Teddington
✨Tip Number 1
Get to know the company! Before your interview, dive into NPL's mission and values. This will help you connect your skills to what they do and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your listening skills! As a Customer Service Specialist, being a great listener is key. Try role-playing with a friend or family member to sharpen your communication and problem-solving abilities.
✨Tip Number 3
Show off your proactive side! Think of examples from your past where you went above and beyond to help someone. This will demonstrate your drive and willingness to support customers effectively.
✨Tip Number 4
Apply through our website! We encourage you to submit your application as soon as possible. The sooner you apply, the better your chances of landing that interview and showcasing your potential.
We think you need these skills to ace Customer Service Specialist (Fixed Term Contract until December 2026) in Teddington
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you’re excited about the role and ready to go above and beyond for our customers.
Tailor Your Application: Make sure to customise your application to highlight how your skills match what we’re looking for. Mention any relevant experiences or qualities that make you a great fit for the Customer Service Specialist role.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This helps us see your strengths quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role as soon as possible.
How to prepare for a job interview at National Physical Laboratory (NPL)
✨Know the Company Inside Out
Before your interview, take some time to research the National Physical Laboratory. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Service Specialist, strong communication is key. Prepare examples of how you've effectively communicated in past situations, whether it’s resolving a conflict or simply providing excellent service. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Demonstrate Your Proactivity
The ideal candidate is proactive and organised. Think of instances where you took the initiative to solve a problem or improve a process. Be ready to share these examples, as they highlight your ability to go above and beyond, which is exactly what NPL is looking for.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or how success is measured in the role. This shows that you’re not just interested in the job, but also in how you can contribute to the company’s growth.
