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- Tasks: Enhance customer experience by managing enquiries and resolving queries.
- Company: Leading measurement standards organisation in the UK with a focus on customer satisfaction.
- Benefits: Gain valuable experience, training, and opportunities for career growth.
- Why this job: Join a dynamic team and make a real difference in customer relationships.
- Qualifications: Strong communication skills and a proactive, organised approach required.
- Other info: No prior experience needed; training provided for specific processes.
The predicted salary is between 28800 - 43200 £ per year.
A leading measurement standards organization in the UK is seeking a Customer Service Specialist to enhance customer experience. The candidate will manage customer enquiries, resolve queries, and build strong relationships while identifying sales opportunities.
No prior experience is required, but strong communication skills and a proactive, organized approach are essential. This role will require training in specific processes, and candidates must meet certain nationality and security requirements for clearance.
Customer Experience & Support Specialist in Teddington employer: National Physical Laboratory (NPL)
Contact Detail:
National Physical Laboratory (NPL) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience & Support Specialist in Teddington
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help us tailor our conversations and show that we’re genuinely interested in enhancing customer experience.
✨Tip Number 2
Practice your communication skills! Since strong communication is key for this role, let’s role-play common customer scenarios with friends or family. This will help us feel more confident when handling enquiries.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give us insider tips and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can keep track of our applications and follow up easily if needed.
We think you need these skills to ace Customer Experience & Support Specialist in Teddington
Some tips for your application 🫡
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your written application reflects that. Use clear and concise language, and don’t shy away from showcasing your personality – we want to see the real you!
Tailor Your Application: Take a moment to read through the job description and align your application with what we’re looking for. Highlight any relevant experiences or skills that demonstrate your proactive and organised approach to customer service.
Be Genuine and Enthusiastic: We love candidates who are passionate about enhancing customer experience! Let your enthusiasm shine through in your application. Share why you’re excited about the role and how you can contribute to our team.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can get back to you quickly. We can’t wait to hear from you!
How to prepare for a job interview at National Physical Laboratory (NPL)
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Understand what makes a great customer experience and be ready to discuss how you would handle common scenarios, like dealing with difficult customers or resolving complaints.
✨Show Off Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly and confidently. You might want to prepare examples of how you've effectively communicated in past situations, even if they’re from different contexts.
✨Be Proactive and Organised
Demonstrate your proactive nature by preparing questions about the company and the role. Show that you’ve done your homework and are genuinely interested in enhancing customer experience. Being organised will also help you manage your responses during the interview.
✨Highlight Your Relationship-Building Skills
Think of examples where you’ve successfully built relationships, whether in work or personal settings. This could be through teamwork, volunteering, or even social interactions. Make sure to convey how these experiences can translate into building strong customer relationships.
