UKTL is hiring a Service Desk Team Lead to balance hands-on technical support with people leadership and service improvement responsibilities. You will lead a small team of Service Desk Technicians, provide escalation support, and drive continuous service improvements for IT operations across the organisation.
You will supervise two technicians, mentor staff, manage performance, and ensure timely resolution of incidents and requests while maintaining high customer satisfaction.
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Service Desk Team Lead – Lead 1st/2nd Line IT Support employer: National Physical Laboratory (NPL)
The National Physical Laboratory (NPL) is an exceptional employer, offering a dynamic work environment where innovation thrives. With a strong focus on employee development and collaboration, NPL provides opportunities for growth through multidisciplinary projects in cutting-edge research. Located in the UK, employees benefit from a supportive culture that values scientific excellence and encourages contributions to impactful advancements in Engineering Biology.
Contact Details:
National Physical Laboratory (NPL) Recruitment Team
