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- Tasks: Deliver exceptional customer service and manage enquiries with a proactive approach.
- Company: Join the National Physical Laboratory, setting UK standards for measurement.
- Benefits: Gain valuable experience, training, and the chance to make a real impact.
- Why this job: Be part of a team that values every customer interaction and supports growth.
- Qualifications: No prior experience needed; just bring your enthusiasm and communication skills.
- Other info: Dynamic work environment with opportunities for personal and professional development.
The predicted salary is between 28800 - 43200 £ per year.
At the National Physical Laboratory (NPL), we set the UK’s standards for measurement — from length and mass to time, temperature and light. As we continue to put our customers at the heart of what we do, we’re looking for a Customer Service Specialist who ensures every interaction feels valued, supported and in safe hands. You’ll play a key role in delivering an excellent end‑to‑end customer experience. This includes:
- Managing, logging and prioritising customer enquiries
- Resolving queries quickly or directing customers to the right specialist
- Keeping customers informed on progress
- Building strong relationships and taking an interest in our services
- Spotting sales opportunities and generating leads
- Updating orders accurately so invoices can be issued on time
- Working collaboratively with colleagues to keep things running smoothly
At NPL, we touch ordinary lives in extraordinary ways, what if you could too?
About You
You don’t need previous customer service experience, but you do need the drive to go above and beyond. Training will be provided on our specific process and systems.
We’re looking for someone who is:
- A great listener with strong communication skills
- Proactive, organised and comfortable multitasking
- A team player who works well with others
- IT‑proficient and keen to learn new systems
- Curious about what we do and eager to support our growth
We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that nationality, residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process. To work at NPL, you will need to obtain BPSS security clearance.
Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert therefore we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as practical.
Customer Service Specialist employer: National Physical Laboratory (NPL)
Contact Detail:
National Physical Laboratory (NPL) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist
✨Tip Number 1
Get to know NPL and what they stand for! Research their values and services so you can show genuine interest during your interview. This will help you connect with the team and demonstrate that you're not just another applicant.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, being able to articulate your thoughts clearly is key. Try role-playing common customer service scenarios with a friend to build your confidence.
✨Tip Number 3
Show off your multitasking abilities! Think of examples from your past experiences where you successfully juggled multiple tasks. This will highlight your organisational skills and prove you're ready for the fast-paced environment at NPL.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the NPL team right from the start.
We think you need these skills to ace Customer Service Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Customer Service Specialist role. We want to see how you can bring value to our team at NPL!
Show Your Communication Skills: Since communication is key in this role, use clear and concise language in your application. We love seeing candidates who can express themselves well, so let your personality shine through!
Highlight Your Team Spirit: We’re all about collaboration here at NPL. Mention any experiences where you’ve worked as part of a team or supported others, as this will show us you’re a great fit for our culture.
Apply Early!: Don’t wait until the last minute to submit your application. We review applications on a rolling basis, so the sooner you apply through our website, the better your chances of standing out!
How to prepare for a job interview at National Physical Laboratory (NPL)
✨Know the Company
Before your interview, take some time to research the National Physical Laboratory. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Service Specialist, strong communication is key. During the interview, practice active listening and articulate your thoughts clearly. You might even want to prepare examples of how you've successfully communicated in past situations, even if they're not from a customer service background.
✨Demonstrate Proactivity
The job description highlights the need for someone who is proactive. Think of instances where you've taken the initiative to solve a problem or improve a process. Share these examples during your interview to illustrate your ability to go above and beyond.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the team dynamics, the training process, or how success is measured in the role. It shows that you're engaged and eager to learn more about how you can contribute to NPL.
