At a Glance
- Tasks: Support community pharmacies with outstanding customer service and sales performance.
- Company: Join the National Pharmacy Association, a not-for-profit organisation dedicated to community health.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Immediate start available; work towards a recognised insurance qualification.
- Why this job: Make a real difference in the community while developing your skills in insurance.
- Qualifications: Sales experience and excellent communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Do you have the ability to provide outstanding customer service? Do you have a proven track record in delivering sales and service performance against targets? Are you experienced in insurance practices, processes and procedures? Then we have the perfect role for you!
The role is to support independent community pharmacies to succeed professionally and commercially for the benefit of their patients. As a not-for-profit organisation, we are committed to reinvesting in service provision.
Your key responsibilities include:
- Building relationships and maintaining trust and confidence with customers to maximise satisfaction, retain and grow business within the NPA Insurance portfolio.
- Delivering sales and service performance against set targets.
- Acting as the first point of contact and providing solutions for customers in the sale or renewal of products/services.
Key facts:
- Hybrid-working pattern: Home working blended with at least 1 day per week working at the NPA’s Head Office, just outside of London.
- Availability: Immediate or very short notice.
The candidate
Your key attributes:
- Essential:
- Competent in sales techniques.
- Ability to identify potential sales opportunities through active listening and analysis of customers’ needs.
- Previous experience of handling inbound and outbound calls within a general insurance environment.
- Able to demonstrate excellent customer service skills.
- Experience of sale or renewal of products/policies.
- Excellent communication skills, both written and oral.
- Demonstrable knowledge of resolving any issues from sales or service queries.
- Previous experience of preparing new business, renewal, midterm adjustment and cancellation documentation.
- Ability to demonstrate competent influencing, negotiation, networking and prioritisation skills.
- Competent in Microsoft applications.
- Competent demonstrable sales technique.
- Able to demonstrate basic decision making and problem-solving skills.
- Ability to work as part of a team.
- Desirable:
- Insurance qualification (successful candidates will be required to work towards recognised qualification from the Chartered Insurance Institute).
- Previous experience within a general insurance environment.
The organisation
The National Pharmacy Association is the representative body for the independent community pharmacy sector across the four nations of the UK and the provider of support, services and activities to community pharmacies and their teams.
Interested? Please submit your application, attaching your CV or contact the Peopleteam@npa.co.uk if you have any questions. Our privacy policy is available on our website: www.npa.co.uk. We encourage applications from all sections of the community. Furthermore, qualifications and/or experience identified are indicative. We will consider applications from candidates who have comparable qualifications and/or experience for the role advertised.
Insurance Account Handler employer: National Pharmacy Association
The National Pharmacy Association is an exceptional employer, offering a supportive work culture that prioritises employee growth and development. With a hybrid working model based in St Albans, employees benefit from a balanced work-life environment while contributing to a meaningful mission of supporting independent community pharmacies. Join us to be part of a not-for-profit organisation that values outstanding customer service and fosters strong relationships within the community.
Contact Details:
National Pharmacy Association Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Insurance Account Handler
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like National Pharmacy Association). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like National Pharmacy Association. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Insurance Account Handler
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at National Pharmacy Association.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at National Pharmacy Association. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at National Pharmacy Association
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at National Pharmacy Association to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at National Pharmacy Association, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding National Pharmacy Association's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
