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- Tasks: Manage parts quotations, orders, and customer service with a focus on accuracy and efficiency.
- Company: Join National Oilwell Varco, a leading multinational in the oil and gas industry.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a collaborative team that values customer relationships and offers impactful work.
- Qualifications: A good standard of high school education and relevant experience in sales or administration.
- Other info: Ideal for those looking to kickstart their career in a fast-paced industry.
The predicted salary is between 30000 - 42000 £ per year.
The position is a key role in the business and responsible for ensuring quick and accurate parts quotation, parts order delivery while ensuring a high level of customer service at all times. You will work with multiple stakeholders across the business to ensure timely and accurate quotations and manage effective inventory levels to ensure the parts are available along with an understanding of the shipping process to highlight any compliance restrictions.
DUTIES & RESPONSIBILITIES:
- Reviewing and responding to all quotation requests in a timely fashion, ensuring all compliance, legal, certification and shipping detail is complete and accurate, and ensuring detailed information is given on lead times and managing the throughput of orders to ensure on time delivery.
- Creating Sales Orders upon receiving Purchase Order and ensuring a clear line of communication is kept with the customer until the order has been fulfilled.
- Responsible for co-ordinating delivery/pick up in line with the shipping/warehouse departments.
- Working with the relevant intercompany departments in Aberdeen and abroad on technical/systems orders and working with the US Order Fulfilment Group to ensure weekly shipping consoles include the correct items to fulfil outstanding orders.
- Preparing invoices for sold goods and assisting where necessary on late payment of goods, customer terms and conditions and customer discounts.
- Establishing, maintaining and developing relationships with customers, taking the time to visit key customers when necessary to ensure their requirements are being completely fulfilled and uncovering any further business that may be possible for both externally and internally NOV customers.
- Participating in Sales Team activities, helping with sales forecasting, customer relationships and maintenance/development of sales.
- Work closely with Sales department to identify and follow up on spares orders.
- Monitoring and managing inventory levels ensuring the optimum amount is held to satisfy quick deliveries for customers and avoiding overstock/excess/surplus inventory situations.
- Acting as a liaison with Customers, other Divisions and Departments to resolve any technical issues relating to spares.
- Communicating with Customers on all information affecting their orders.
- Working with the management to produce necessary metrics, plans, forecasts and financial reports.
- Document any Customer complaints and ensure any issues are resolved in a timely manner.
QUALIFICATION
Good standard of high school education (essential)
EXPERIENCE
Working knowledge in a similar position (essential) or Working experience in Sales/Admin position (essential)
SKILLS, TRAINING AND SPECIALIST KNOWLEDGE
Computer literacy (including good command of Microsoft Excel, Word and Outlook) (essential)
Working knowledge of ERP systems (essential)
Working knowledge of shipping (desirable)
Working knowledge of financial reporting (desirable)
About the company: National Oilwell Varco is an American multinational corporation based in Houston, Texas.
Inside Sales Representative (Aberdeen) employer: National Oilwell Varco
Contact Detail:
National Oilwell Varco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inside Sales Representative (Aberdeen)
✨Tip Number 1
Familiarise yourself with the specific products and services offered by National Oilwell Varco. Understanding their inventory and shipping processes will give you an edge in discussions during interviews, showcasing your proactive approach and genuine interest in the role.
✨Tip Number 2
Network with current or former employees of National Oilwell Varco on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations for the Inside Sales Representative role, which can help you tailor your approach.
✨Tip Number 3
Brush up on your knowledge of ERP systems and financial reporting, as these are essential skills for the position. Consider taking a short online course or tutorial to enhance your understanding, which can be a great talking point in your interview.
✨Tip Number 4
Prepare to discuss your experience in managing customer relationships and resolving issues. Think of specific examples where you've successfully navigated challenges, as this will demonstrate your capability to handle the responsibilities outlined in the job description.
We think you need these skills to ace Inside Sales Representative (Aberdeen)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales and administration. Emphasise any previous roles where you managed customer relationships, handled quotations, or worked with inventory management.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Inside Sales Representative role. Mention specific skills that align with the job description, such as your ability to manage orders and communicate effectively with customers.
Showcase Technical Skills: Since the role requires computer literacy and knowledge of ERP systems, be sure to mention your proficiency in Microsoft Excel, Word, and Outlook. If you have experience with shipping processes or financial reporting, include that too.
Highlight Customer Service Experience: Demonstrate your commitment to customer service by providing examples of how you've successfully resolved customer issues or improved customer satisfaction in past roles. This will show that you understand the importance of maintaining strong customer relationships.
How to prepare for a job interview at National Oilwell Varco
✨Know Your Products and Services
Familiarise yourself with the parts and services offered by the company. Understanding the specifics of what you will be quoting and selling will help you answer questions confidently and demonstrate your commitment to customer service.
✨Demonstrate Strong Communication Skills
As an Inside Sales Representative, you'll need to communicate effectively with customers and internal teams. Practice articulating your thoughts clearly and concisely, and be prepared to discuss how you've successfully managed customer relationships in the past.
✨Showcase Your Problem-Solving Abilities
Be ready to provide examples of how you've resolved issues in previous roles. Highlight your ability to handle customer complaints and technical problems, as this will show your potential employer that you can maintain high levels of customer satisfaction.
✨Prepare for Questions on Inventory Management
Since managing inventory levels is a key responsibility, brush up on your knowledge of inventory management practices. Be prepared to discuss how you would ensure optimal stock levels and avoid overstock situations, as well as any relevant experience you have in this area.
