Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer accounts, handle inquiries, and ensure a top-notch experience from start to finish.
- Company: Join NOV Gateshead, a leader in customer service and account management.
- Benefits: Competitive salary, career growth opportunities, and a supportive team environment.
- Why this job: Be the go-to person for customers and make a real difference in their experience.
- Qualifications: Experience in account coordination or customer service; strong communication skills are a must.
- Other info: Dynamic role with opportunities for continuous improvement and professional development.
The predicted salary is between 36000 - 60000 £ per year.
NOV Gateshead is seeking a Customer Account Coordinator. This role supports revenue growth and customer retention by owning day-to-day account service: managing orders and quotes, coordinating with internal teams (Sales, Supply Chain, Product line), and ensuring an excellent customer experience from inquiry to invoice.
Key Responsibilities
- Account Ownership: Act as the primary point of contact for an assigned customer portfolio. Manage inbound inquiries (email/phone/CRM) and route opportunities to the right sales owner.
- Quoting & Order Management: Prepare and issue quotations (pricing, lead time, terms) using CRM. Convert POs to sales orders; validate part numbers, pricing, and Incoterms. Track quotes and orders end-to-end; provide proactive status updates and expedite when needed.
- Sales Support & Upsell: Identify cross-sell/upsell opportunities from assigned customer base. Schedule reviews with Account Managers; prepare meeting packs and follow-up actions.
- Data & Reporting: Keep CRM data accurate (contacts, pricing, forecasts, close dates). Produce monthly reports: open quotes, backlog, orders for assigned customers.
- Compliance & Documentation: Ensure compliance with company policies, customer terms, and (if applicable) ISO/QMS requirements.
- Continuous Improvement: Capture voice-of-customer insights; propose process improvements to reduce cycle time.
Skills & Qualifications
- Experience in account coordination, inside sales, or customer service (B2B preferred)
- Strong written/verbal communication; confident with customer calls and escalations
- Proficiency with CRM e.g. Microsoft Dynamics is a plus
- Detail-oriented, organized, and able to manage multiple priorities
- Problem-solving mindset; diplomatically handles pressure and conflicting priorities
Education
- NVQ 3 or equivalent experience; customer service/account management certifications (desirable)
Customer Account Coordinator in Gateshead employer: National Oilwell Varco
Contact Detail:
National Oilwell Varco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Coordinator in Gateshead
✨Tip Number 1
Get to know the company inside out! Research NOV Gateshead, their values, and what they stand for. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since the role involves a lot of customer interaction, make sure you can confidently handle inquiries and escalations. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus when applying through our website.
✨Tip Number 4
Showcase your problem-solving mindset! Be ready to discuss how you've handled pressure and conflicting priorities in the past. Use specific examples to demonstrate your ability to manage multiple tasks effectively.
We think you need these skills to ace Customer Account Coordinator in Gateshead
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your experience in customer service or account coordination. We want to see how you've managed customer relationships and ensured satisfaction, so share specific examples that demonstrate your skills.
Be Detail-Oriented: Since this role involves managing orders and quotes, it's crucial to showcase your attention to detail. We love candidates who can provide accurate information and keep things organised, so mention any tools or methods you use to stay on top of tasks.
Communicate Clearly: Strong written communication is key for this position. When crafting your application, be clear and concise. We appreciate candidates who can convey their thoughts effectively, so make sure your writing reflects that.
Tailor Your Application: Take the time to tailor your application to the job description. We want to see how your skills align with our needs, so refer back to the key responsibilities and qualifications mentioned. And remember, apply through our website for the best chance!
How to prepare for a job interview at National Oilwell Varco
✨Know Your Customer Portfolio
Before the interview, take some time to research the company’s customer base and their needs. Understanding who you’ll be working with will help you demonstrate your ability to manage accounts effectively and show that you’re genuinely interested in providing excellent service.
✨Master the CRM Tools
Familiarise yourself with CRM systems, especially Microsoft Dynamics if you can. Be ready to discuss how you’ve used similar tools in the past to manage orders and track customer interactions. This will show that you’re prepared to hit the ground running.
✨Prepare for Scenario Questions
Think about potential scenarios you might face in the role, such as handling a difficult customer or managing multiple priorities. Prepare specific examples from your past experience that showcase your problem-solving skills and ability to stay organised under pressure.
✨Show Your Continuous Improvement Mindset
Be ready to discuss how you’ve contributed to process improvements in previous roles. Highlight any instances where you’ve captured customer feedback and used it to enhance service delivery. This will align well with the company’s focus on continuous improvement.
