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- Tasks: Engage with clients, manage accounts, and ensure top-notch customer service.
- Company: Join a dynamic team focused on client partnerships and growth.
- Benefits: Enjoy flexible working options and opportunities for professional development.
- Why this job: Be a trusted advisor, build relationships, and make a real impact in client success.
- Qualifications: Sales or customer service experience is a plus; strong communication and organisational skills are essential.
- Other info: Ideal for those who thrive in a fast-paced environment and love multitasking.
The predicted salary is between 28800 - 43200 £ per year.
Partnership with our client\’s portfolio takes centre stage in their operation. They are looking for a dedicated and personable Account Manager to strengthen relationships, provide excellent customer service, and drive client engagement to move the business forward. Objectives of this role: * Enable Proactive Account Management Strategy by meeting with key client stakeholders at agreed frequency. * * Build and nurture strong client relationships, as a trusted advisor to ensure retention. * Present data to clients at agreed frequency – including commercials, operational performance and clinical trends to drive partnership and client compliance. * Support client programmes with their queries and needs relating to Occupational Health Responsibilities: * Maintain account performance, conducting price reviews and contract renewals, demonstrating strong commercial awareness. * Logging key account records through maintenance of Client Area. * Handle inquiries and requests from clients, regularly liaising with other departments to ensure maintenance of KPIs. * Attend Client reviews at agreed frequency to discuss any issues, queries and track progress of programme, providing accurate minutes in timely fashion. * Conduct Customer Feedback Form at pre-determined frequency and report accordingly. * Report back to the business on Account Management Metrics to maintain accountability of the function. * Cross-sell and up-sell new sales opportunities within existing accounts Required Skills and qualification: * Experience in Sales or Customer Service role preferred, but not essential * Ability to multitask and prioritise responsibilities * Excellent written and verbal communication skills * Strong organizational skills and attention to detail * IT Proficiency
Account Manager employer: National Occupational Health Provider
Contact Detail:
National Occupational Health Provider Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Familiarise yourself with the company's client portfolio and their specific needs. Understanding their business model and challenges will help you demonstrate how you can strengthen relationships and drive engagement during interviews.
✨Tip Number 2
Prepare to discuss your experience in managing client relationships, even if it's from a different industry. Highlight any relevant skills that showcase your ability to be a trusted advisor and how you've successfully retained clients in the past.
✨Tip Number 3
Brush up on your data presentation skills. Since the role involves presenting operational performance and trends, being able to convey complex information clearly and effectively will set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. Gaining insights into the company culture and expectations can give you an edge in your application and interviews.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales or customer service. Emphasise your ability to build relationships and provide excellent customer service, as these are key aspects of the Account Manager role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your interpersonal skills and your understanding of account management. Mention specific examples of how you've successfully managed client relationships or driven engagement in previous roles.
Highlight Relevant Skills: In your application, focus on your organisational skills, attention to detail, and IT proficiency. These are essential for maintaining account performance and handling client inquiries effectively.
Showcase Communication Skills: Since excellent written and verbal communication skills are crucial for this position, ensure your application is well-written and free of errors. Consider including examples of how you've effectively communicated with clients or stakeholders in the past.
How to prepare for a job interview at National Occupational Health Provider
✨Showcase Your Relationship-Building Skills
As an Account Manager, your ability to build and nurture relationships is crucial. Prepare examples of how you've successfully managed client relationships in the past, highlighting your approach to maintaining trust and ensuring client satisfaction.
✨Demonstrate Your Commercial Awareness
Understanding the business side of account management is key. Be ready to discuss how you've handled price reviews or contract renewals before, and how you can apply that knowledge to help the company maintain strong account performance.
✨Prepare for Data Presentation
You'll need to present data to clients regularly, so practice explaining complex information clearly and concisely. Bring examples of reports or presentations you've created in previous roles to demonstrate your ability to communicate effectively.
✨Highlight Your Multitasking Abilities
Account Managers often juggle multiple responsibilities. Be prepared to discuss how you prioritise tasks and manage your time effectively, especially when handling inquiries and liaising with different departments.
