Senior Technical Support Officer

Senior Technical Support Officer

Full-Time 36000 - 60000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead nuclear material accountancy and ensure compliance with regulations at UKNNL.
  • Company: Join UKNNL, a pioneering organisation in the nuclear sector.
  • Benefits: Competitive salary, career development, and a chance to make a real impact.
  • Why this job: Be part of an innovative team pushing the boundaries of what's possible in nuclear technology.
  • Qualifications: Experience in policy management, strong IT skills, and attention to detail required.
  • Other info: Exciting opportunities for growth in a dynamic and supportive environment.

The predicted salary is between 36000 - 60000 £ per year.

There’s never been a more exciting time to be part of the nuclear sector. New opportunities are being created all the time. At UKNNL, you’ll be in the ideal place to capitalise on this momentum, face new challenges and develop a long, successful and meaningful career.

The Senior Technical Support Officer (STSO) will maintain UKNNL’s Nuclear Material Accountancy, Control, Safeguards (NMACS) arrangements in support of UKNNL project delivery at the Central and Windscale Laboratories and in accordance with legislation and site licence conditions. Emphasis is on the smooth delivery of the NMACS in support of day-to-day operations and the key receipts and dispatches of material, with the aim of a successful annual verification.

In addition, they will be expected to lead on UKNNL’s response to regulatory inspections, oversee the direction of the team and deputise for the Technical Support Manager. They will be expected to be appointed as a Nuclear Material Custodian, Nuclear Material Accountant and Nuclear Material Control Officer amongst other roles required to sustain Central and Windscale Laboratory NMACS function.

Main Responsibilities:
  • Act as subject matter expert in matters relating to the Nuclear Material Accountancy, Control, Safeguards (NMACS) arrangements for UKNNL Central and Windscale Laboratory.
  • Responsible for the delivery, maintenance, and development of NMACS arrangements as written in the Basic Technical Characteristics (BTC), Accountancy and Control Plan (ACP), UKNNL procedures and process.
  • Lead upon inspections against UKNNL Central and Windscale Laboratory NMACS arrangements by regulators, internal assurance, site licence operator, or other external bodies.
  • Monitor NMACS performance within their MBA (Material Balance Area), report upon findings, and continuously improve NMACS systems so that they are reliable, resilient, and sustainable.
  • Make adequate provision for the coaching, mentoring, and training of all personnel within their MBA whose roles may impact on NMACS, so that they understand the importance of NMACS in the pursuit of their responsibilities.
  • Lead all colleagues in the correct application of NMACS arrangements within the MBA.
  • Liaise with UKNNL project teams, Sellafield Site functions, and all others who influence NMACS or require NMACS arrangements.
  • Lead on the reporting, investigation, and corrective action of NMACS anomalies or discrepancies.
Essential Criteria:
  • Proven record of establishing, managing and maintaining policy and procedure.
  • Capable of handling manual and computer data accurately with attention to detail.
  • Capable of leading interaction with the Office for Nuclear Regulation.
  • GCSE or equivalent in Maths and English.
  • Good IT skills especially for databases and word processing.
  • Good communication skills.
  • Good record keeping skills.
  • Logical and methodical approach to data processing and analysis.
  • Ability to obtain DV level security clearance (this includes but is not limited to identity, employment, financial, criminal record checks, interview plus 10 years of UK residency).
Desirable Criteria:
  • Understanding of Nuclear Site License requirements.
  • Competency or understanding in basic Criticality Safety and Nuclear Material Control.
  • Basic understanding of software systems and their operation.
  • APM Project Fundamentals Qualification (PFQ).
  • IOSH Managing Safely.

Senior Technical Support Officer employer: National Nuclear Laboratory Limited

At UKNNL, we pride ourselves on being at the forefront of the nuclear sector, offering our employees a dynamic work environment where innovation and excellence are encouraged. Our commitment to professional development ensures that as a Senior Technical Support Officer, you will have ample opportunities for growth and advancement while contributing to meaningful projects at our Central and Windscale Laboratories. With a strong focus on teamwork, safety, and regulatory compliance, UKNNL fosters a supportive culture that values each employee's contributions and promotes a rewarding career path in a vital industry.
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Contact Detail:

National Nuclear Laboratory Limited Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Senior Technical Support Officer

✨Tip Number 1

Network like a pro! Get out there and connect with folks in the nuclear sector. Attend industry events, join relevant online forums, and don’t be shy about reaching out to people on LinkedIn. You never know who might have the inside scoop on job openings!

✨Tip Number 2

Prepare for interviews by diving deep into UKNNL’s projects and values. Show them you’re not just another candidate; you’re genuinely interested in their work. Tailor your responses to highlight how your skills align with their mission and the specific role of Senior Technical Support Officer.

✨Tip Number 3

Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on articulating your experience with Nuclear Material Accountancy and Control, as well as your leadership skills. Confidence is key!

✨Tip Number 4

Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at UKNNL. Keep an eye on our site for new opportunities and updates!

We think you need these skills to ace Senior Technical Support Officer

Nuclear Material Accountancy
Control and Safeguards (NMACS)
Regulatory Inspection Management
Coaching and Mentoring
Data Processing and Analysis
Attention to Detail
Communication Skills
Record Keeping
IT Skills (Databases and Word Processing)
Policy and Procedure Management
Criticality Safety Understanding
Nuclear Site License Knowledge
Project Management Fundamentals (APM PFQ)
Safety Management (IOSH Managing Safely)

Some tips for your application 🫡

Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Technical Support Officer role. Highlight your experience with Nuclear Material Accountancy and any relevant policies you've managed. We want to see how your skills align with our needs!

Show Off Your Attention to Detail: Since this role involves handling data accurately, it's crucial to demonstrate your attention to detail. Use specific examples from your past work where you successfully managed data or improved processes. We love seeing those real-life applications!

Communicate Clearly: Good communication skills are key for this position. When writing your application, be clear and concise. Avoid jargon unless it’s relevant to the role. We appreciate straightforwardness and clarity in your writing!

Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!

How to prepare for a job interview at National Nuclear Laboratory Limited

✨Know Your NMACS Inside Out

Make sure you brush up on the Nuclear Material Accountancy, Control, and Safeguards (NMACS) arrangements. Familiarise yourself with the Basic Technical Characteristics and Accountancy and Control Plan. Being able to discuss these in detail will show your expertise and commitment to the role.

✨Showcase Your Leadership Skills

As a Senior Technical Support Officer, you'll need to lead a team and respond to regulatory inspections. Prepare examples of how you've successfully led teams or projects in the past. Highlight your coaching and mentoring experiences to demonstrate your ability to guide others.

✨Be Ready for Technical Questions

Expect questions that test your understanding of nuclear material control and safety. Brush up on relevant legislation and site licence conditions. Being able to articulate your knowledge clearly will set you apart from other candidates.

✨Communicate Clearly and Confidently

Good communication skills are essential for this role. Practice explaining complex concepts in simple terms. During the interview, ensure you listen carefully and respond thoughtfully to questions, showcasing your logical and methodical approach.

Senior Technical Support Officer
National Nuclear Laboratory Limited
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