At a Glance
- Tasks: Handle visitor inquiries and resolve booking issues while providing excellent customer service.
- Company: Join the Science Museum Group, a leader in educational experiences.
- Benefits: Flexible part-time hours, training opportunities, and a supportive team environment.
- Other info: Work in a dynamic team and enjoy a blend of onsite and remote work.
- Why this job: Be part of an iconic institution and help visitors connect with science.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 11.7 - 14.3 £ per hour.
The Science Museum Group is hiring a Contact Centre Advisor on a permanent part-time basis.
The role is based at the Science Museum in London with Saturday and Sunday shifts, 10 hours per week, including onsite and remote elements.
You will handle inbound calls and emails for visitors and groups, resolve booking issues, respond to online retail queries, and support access to collections.
Training will expand your knowledge; you will join a ten-person team delivering a seamless service across six
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Weekend Visitor Contact & Booking Advisor employer: National Museums
At the Science Museum Group, we pride ourselves on being a mission-driven organisation that inspires futures through engaging exhibitions and educational experiences. Our commitment to employee growth is reflected in our robust professional development opportunities, flexible work-life balance, and a supportive culture that values diversity and collaboration. With generous benefits including 27 days of annual leave, healthcare support, and access to unique discounts, working with us in Manchester or Bradford offers a rewarding and meaningful career path in the heart of the science and innovation community.
StudySmarter Expert Advice🤫
We think this is how you could land Weekend Visitor Contact & Booking Advisor
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like National Museums and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at National Museums and let us see your personality shine through!
We think you need these skills to ace Weekend Visitor Contact & Booking Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and National Museums.
Get Familiar with Our Brand:Before applying, take some time to learn about National Museums and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at National Museums
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress National Museums.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which National Museums will surely appreciate.
