At a Glance
- Tasks: Deliver exceptional customer service and engage with visitors at the Science Museum.
- Company: Join the Science Museum Group, inspiring futures through STEM education.
- Benefits: Enjoy flexible hours, 27 days leave, healthcare support, and great discounts.
- Other info: Diverse work environment with opportunities for personal and professional growth.
- Why this job: Be part of a mission-driven team that makes science accessible and fun for everyone.
- Qualifications: No experience needed, just bring your communication skills and friendly attitude!
The predicted salary is between 10.8 - 13.2 £ per hour.
Are you interested in delivering high-quality customer service to visitors of all ages? Are you able to tailor your communication style to speak to different people?
About us
Science Museum Group is here to inspire futures. We aim to grow visitors' science capital and deepen engagement with Science, Technology, Engineering, and Maths (STEM).
The Visitor Experience department is responsible for managing queues and access to the museum by the general public and school groups; up-selling paid for galleries and promoting donations and Gift-Aid on all museum ticket desks; the smooth running of our commercial experiences in Power Up and the IMAX Theatre; and supporting ad-hoc activities in our Enterprises and Visitor Experience areas, such as the Visitor Fundraising desk.
About the role
We are now recruiting for Visitor Experience Assistants to join on permanent contracts with both part-time and full-time roles available. These roles are based at the Science Museum in London with the following hours available:
- 14 Hours per week - 7 hours per day every Saturday and Sunday. (Usually 08.30 - 16.30, 09.15 - 17.15, 09.30 - 17.30 or 10.00 - 18.00)
- 10 Hours per week - 5 hours per day every Saturday and Sunday. (Usually 10.00 - 15.00, 11.00 - 16.00 or 11.30 - 16.30)
As a Visitor Experience Assistant, you will be a point of contact for our visitors and thrive to ensure their visit reflects the Science Museum's mission of Inspiring Futures. You will provide high-quality customer service; handle sales and cash; manage queues; usher customers; promote Gift-Aid and donations; and provide information to our visitors. Assisting the department reach its targets, you will also proactively up-sell Museum's attractions.
We find that colleagues get the most from their time at the Museum when they are the most engaged versions of themselves. And we pride ourselves in being a work environment which welcomes and attracts a diverse range of people.
About you
Regardless of your experience, if you're ready to utilise your communication skills and motivated attitude, we want to hear from you! Joining us, you must be aged 18 or over to apply for this role due to the evacuation responsibilities and the handling of alcohol. You will have good communication skills and a friendly and accommodating attitude. You will have a high-level of customer service or willingness to learn the skills to become truly visitor focused. Being able to work and build relationships with a range of different people, you will enjoy supporting others. You will embody a welcoming approach for our visitors, possessing the confidence to approach and engage with visitors to understand their needs, or to promote Museum activities. You will enjoy working during busy Museum periods, with the ability to remain focused and use your initiative. Don't feel you meet all the criteria? We welcome you to apply even if your experience doesn't match directly. With your transferable skills, you could be the right candidate for this, or other opportunities that we have.
What we offer
- Meaningful work. We're a mission-led organisation where the work you do supports us in Inspiring Futures.
- Career growth. We offer enhanced support with personal and professional development.
- Work/life balance. We offer 27 days annual leave in addition to bank holidays, along with flexible policies which support you and your home life.
- Healthcare cash plan. Digital health tools, gym discounts and cashback towards your everyday healthcare costs.
- Wellbeing. All our colleagues can access an employee assistance programme and other wellbeing support.
- Colleague networks. Our colleague-led networks are an informal forum for colleagues to come together to discuss topics of shared interest and lived experience. They create a space for people to exchange ideas, discuss best practice, socialise and build a sense of community.
- Enhanced contributory pension. To support you in saving for the future.
- Interest-free loans. When you need a little extra cash for life events or home improvements.
- Great discounts. Free entry to exhibitions, discounts in our shops and cafes, and access to other museums in the NMDC network.
Open for All is one of the Science Museum Group's five core values and sets out our important aspiration to be a place for everyone. We are working hard to understand our organisation better and to develop a culture that recognises and values different backgrounds, mindsets, skills, experience, knowledge, and expertise. By having greater diversity, we believe that we will be a stronger and better organisation, capable to continue to Inspire Futures.
Visitor Experience Assistant in London employer: National Museums
At the Science Museum Group, we pride ourselves on being a mission-driven organisation that inspires futures through engaging exhibitions and educational experiences. Our commitment to employee growth is reflected in our robust professional development opportunities, flexible work-life balance, and a supportive culture that values diversity and collaboration. With generous benefits including 27 days of annual leave, healthcare support, and access to unique discounts, working with us in Manchester or Bradford offers a rewarding and meaningful career path in the heart of the science and innovation community.
StudySmarter Expert Advice🤫
We think this is how you could land Visitor Experience Assistant in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at National Museums. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like National Museums before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Visitor Experience Assistant in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to National Museums:Your cover letter is your chance to shine! Tell us why you want to work at National Museums specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at National Museums!
How to prepare for a job interview at National Museums
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
