At a Glance
- Tasks: Support the library's desktop computing environment and provide top-notch tech support.
- Company: Join the UK's national library, a hub of knowledge and innovation.
- Benefits: Enjoy 25 days holiday, flexible working, and a solid pension scheme.
- Other info: Inclusive workplace welcoming diverse candidates and offering great career growth.
- Why this job: Be part of a team that enhances technology access for everyone.
- Qualifications: Experience in IT desktop support and strong customer service skills required.
The predicted salary is between 31244 - 31244 £ per year.
Location: St Pancras
Contract: Permanent
Hours: Full time (36 hours)
Grade: C
Salary: £31,244 per annum
We are seeking an enthusiastic and customer-focused Desktop Technician to join our Technology team at our iconic St Pancras site.
The Role
This is an excellent opportunity for an individual with a passion for technology and customer service to play a key role in supporting the library’s desktop computing environment.
Working within the Digital Workspace team, you will help ensure that staff have access to reliable, effective, and secure technology services that support the library’s world‑class collections, services and operations.
As a Desktop Technician, you will provide first and second-line desktop support to users across the Library, ensuring incidents and service requests are resolved efficiently and professionally.
You will be responsible for
- Provisioning, hardware and software support to staff across the organisation.
- Diagnosing and resolving technical incidents and service requests.
- Installing, configuring, maintaining and upgrading desktop, laptop, mobile device hardware, operating systems and software.
- Creating and maintaining accurate records of incidents, requests and technical changes.
- Monitoring systems and identifying operational issues and performance trends.
- Supporting equipment moves, deployments, upgrades and technology refresh programmes.
- Assisting with imaging, software deployment, data restoration and system configuration activities.
- Producing and maintaining technical and procedural documentation.
- Supporting the testing and implementation of new technologies and services.
- Working closely with colleagues, service providers and users to continually improve service delivery.
About You
We are looking for someone who combines strong technical aptitude with excellent customer service skills.
You will be able to demonstrate
- Experience providing IT desktop support in a professional environment.
- Excellent verbal and written communication skills.
- The ability to communicate effectively with users of all technical abilities.
- Strong organisational skills and the ability to prioritise competing workloads.
- A logical and analytical approach to problem-solving.
- Experience logging, managing and resolving incidents through a service management process.
- Knowledge of desktop operating systems, hardware, software deployment and end‑user computing technologies.
- A commitment to delivering high-quality customer service.
- A willingness to learn new technologies and develop technical skills.
About us
We are the national library of the UK and we are here for everyone.
Our shelves hold over 170 million items – a living collection that gets bigger every day.
Although our roots extend back centuries, we aim to collect everything published in the UK today, tomorrow and far into the future.
Our trusted experts care for this collection and open it up for everyone to spark new discoveries, ideas and to help people do incredible things.
- What we can offer you
- 25 days’ holiday plus 2.5 privilege days.
- Access to a defined benefit Civil Service pension scheme.
- Flexible working arrangements, including flexi-time.
- Full details of employee benefits can be found on our Careers: Benefitspage.
- Things you need to know
- We are unable to provide sponsorship under the UK Skilled Worker visa for this role.
- Successful candidates must undergo a criminal record check (DBS check).
- Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience.
Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn.
- We particularly welcome applications from Black, Asian, Mixed Race and other ethnically diverse candidates and disabled candidates.
Creating an inclusive workplace is the core of our business and a way to engage the diversity of thought that is essential to achieve our aims.
- Closing at 23:59 on Sunday 27 September 2026
- If you have any questions, please contact
National Museum Directors' Council, National Museums Liverpool, World Museum, William Brown Street, Liverpool, L3 8EN
#J-18808-Ljbffr
Desktop Technician in London employer: National Museums
As a Building Services Engineer with our client-side Estates team, you will thrive in a dynamic and rewarding environment dedicated to preserving one of the world's finest art collections. Our collaborative work culture fosters innovation and professional growth, offering you the chance to manage complex projects that directly impact the visitor experience and sustainability goals. Located in Liverpool, you will enjoy the unique advantage of working within nationally significant gallery buildings, contributing to the care and conservation of invaluable art while developing your expertise in a supportive setting.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Technician in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what National Museums values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges National Museums might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at National Museums!
✨Direct Apply to National Museums
Let's not forget to apply directly through the National Museums website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Desktop Technician in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at National Museums.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at National Museums. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at National Museums
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
