At a Glance
- Tasks: Engage with visitors, handle enquiries, and support bookings at the Science Museum.
- Company: Join the Science Museum Group, a leading alliance of science museums.
- Benefits: Enjoy 27 days annual leave, flexible policies, and healthcare cash plans.
- Other info: Be part of a supportive team with opportunities for personal and professional growth.
- Why this job: Make a real impact by enhancing visitor experiences in a vibrant environment.
- Qualifications: Strong customer service skills and a proactive attitude are essential.
The predicted salary is between 23513 - 28738 £ per year.
Do you have good customer service and communication skills? Would you like to represent the Science Museum Group, engage with our visitors and support with their enquiries?
About us
The Science Museum Group (SMG) encompasses the Science Museum, the National Railway Museum, the Science & Industry Museum, the National Science & Media Museum, Locomotion and the Science and Innovation Park, making us the world's greatest alliance of science museums. The Group Contact Centre is the primary point of contact for visitors, retail customers, and organised groups, including schools. Handling thousands of inbound enquiries each month across all six sites, the team delivers high-quality customer service to enhance every visitor's experience and help bring our museums and collections to life.
To support this work, we are now recruiting a Contact Centre Advisor to join on a permanent contract. This will be a part time role, based at the Science Museum in London for the following working hours: 10 Hours per week - 5 hours per day (usually 10-2) every Saturday and Sunday.
About the role
As Contact Centre Advisor, you will deliver inspiring service across all areas of the Science Museum Group. You will handle inbound calls and emails to support visitors and organised groups as they plan and book their visits. Your responsibilities include fixing booking glitches, responding to online retail inquiries (such as building orders), and supporting access to the Group's collections and internal teams and services. As you progress, you will receive training to develop your knowledge across all aspects of the contact centre. You will be supported to expand on relevant skills, and to take pride in representing the Group by being a point of contact. You’ll become part of a ten-person team offering multi-skilled support across all six SMG sites. This collaborative approach ensures that we deliver seamless service and support across all areas. Due to the hybrid nature of the role, three out of four shifts will be based onsite at the Science Museum in London, while the remaining one will be worked remotely from home.
About you
We're keen to see applications from candidates who bring motivation, professionalism and genuine care to every interaction whether face‑to‑face, online or over the phone. You'll need to communicate clearly and warmly, handle enquiries with patience, and use IT systems confidently to find solutions and share accurate information. A proactive attitude is essential, both in problem‑solving and in learning from colleagues. You'll be balancing multiple tasks, supporting your team and helping ensure the smooth running of the service. Curiosity matters too: we want people who stay engaged with the museum's services so they can offer visitors consistently positive experiences. Experience in an administrative role especially one involving organisation, record‑keeping or managing information would be a valuable addition. If you have strong customer service skills, enjoy working collaboratively and can manage varied duties in a fast‑paced environment, we'd be excited to hear from you.
What we offer
- Working with a world-leading museum group that offers access to truly unique environments and collections.
- Meaningful work. We're a mission-led organisation where the work you do supports us in Inspiring Futures.
- Career growth. We offer enhanced support with personal and professional development.
- Work/life balance. We offer 27 days annual leave in addition to bank holidays, along with flexible policies which support you and your home life.
- Healthcare cash plan. Digital health tools, gym discounts and cashback towards your everyday healthcare costs.
- Wellbeing. All our colleagues can access an employee assistance programme and other wellbeing support.
- Colleague networks. Our colleague-led networks are an informal forum for colleagues to come together to discuss topics of shared interest and lived experience.
- Enhanced contributory pension. To support you in saving for the future.
- Interest‑free loans. When you need a little extra cash for life events or home improvements.
- Great discounts. Free entry to exhibitions, discounts in our shops and cafes, and access to other museums in the NMDC network.
Open for All is one of the Science Museum Group's five core values and sets out our important aspiration to be a place for everyone. We are working hard to understand our organisation better and to develop a culture that recognises and values different backgrounds, mindsets, skills, experience, knowledge, and expertise. By having greater diversity, we believe that we will be a stronger and better organisation, capable to continue to Inspire Futures.
Contact Centre Advisor employer: National Museums
At the Science Museum Group, we pride ourselves on being a mission-driven organisation that inspires futures through engaging exhibitions and educational experiences. Our commitment to employee growth is reflected in our robust professional development opportunities, flexible work-life balance, and a supportive culture that values diversity and collaboration. With generous benefits including 27 days of annual leave, healthcare support, and access to unique discounts, working with us in Manchester or Bradford offers a rewarding and meaningful career path in the heart of the science and innovation community.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Advisor
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like National Museums and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at National Museums and let us see your personality shine through!
We think you need these skills to ace Contact Centre Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and National Museums.
Get Familiar with Our Brand:Before applying, take some time to learn about National Museums and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at National Museums
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress National Museums.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which National Museums will surely appreciate.
