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- Tasks: Welcome visitors and provide exceptional customer service at the National Museum of Flight.
- Company: Join one of Europe's leading museum groups with a diverse collection.
- Benefits: Enjoy 28.5 days annual leave, pension contributions, and discounts from day one.
- Why this job: Be the face of the museum and create memorable experiences for visitors.
- Qualifications: Customer service skills and a passion for engaging with the public.
- Other info: Seasonal role with flexible working options and great career development.
The predicted salary is between 21500 - 28000 £ per year.
Full time Salary: £24,973 | (£13.66 per hour)
Hours: 35 hours per week | Five days across seven
Location: National Museum of Flight, East Fortune Airfield, East Lothian
National Museums Scotland is one of the leading museum groups in Europe with one of the largest and most diverse collections in the world. As an organisation our values are Creative, Inclusive, Collaborative and Forward-thinking. We are looking for enthusiastic, passionate, honest, service-driven individuals to join our Visitor Experience team.
Benefits of joining us as our Visitor Experience Assistant will include:
- Annually alongside your salary of £24,973, National Museums Scotland contributes 28.97% of this towards you being a member of the Civil Service Pension Scheme
- A generous annual leave of 28.5 days – rising to 33.5 after 5 years, plus an additional 8 paid days public holidays. For part time staff annual leave and public holidays will be pro-rated to reflect your normal working hours.
- Cycle to Work scheme
- Free access to national (and international) museums and exhibitions
- Exclusive discounts on both local and national High Street and online retailers
- A range of wellbeing benefits including Employee Assistance Programme 24/7
- Flexible working options such as part time working, paid special leave, career breaks and unpaid leave
- Access to all the above and more from day one of employment.
About the Visitor Experience Assistant role: You are the first person our visitors will see, and we want to make the right impression. Make no mistake, this is a customer service driven role. You will be working front of house, meeting and greeting visitors and helping them have a great experience. From promoting our public programmes and events to providing site tours and providing information and knowledge on our various collections and stories, every day is a new opportunity for us to lead the way in exceptional customer service!
As a Visitor Experience Assistant at the National Museum of Flight you will:
- Be proactive, approachable and visitor focussed in being ready to offer assistance, directions and exceptional customer service to our visitors
- Promote and support a broad range of public programmes, exhibitions and events
- Develop and maintain an appropriate level of knowledge of the Museum’s collections, displays, objects and stories, and activities.
Skills and experience we're looking for in our Visitor Experience Assistant:
- Ability to demonstrate an exceptional standard of customer service
- Effective communication skills
- Full driving licence desirable
- Ability to demonstrate a keen and genuine interest in working with the public
- Experience of working in a customer facing role.
Hiring the right person for the right job is everything to us. We want to encourage you to apply if you think this is the role for you. Please note this role is appointed on a seasonal basis. Appointment between 1 April or Good Friday (whichever date is earliest) to 31 October. The closing date for this role is 13/02/2026.
Visitor Experience Assistant employer: National Museums Scotland
Contact Detail:
National Museums Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Experience Assistant
✨Tip Number 1
Get to know the museum! Familiarise yourself with the collections and exhibitions before your interview. This way, you can show off your knowledge and passion for the role, making a great first impression.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Visitor Experience Assistant and how you'd handle them. Being prepared will help you feel more confident during interviews.
✨Tip Number 3
Network with current staff or volunteers at the museum. They can provide insider tips on what the team values most and what it’s like to work there. Plus, it shows your genuine interest in the role!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll have access to all the latest updates and opportunities directly from us.
We think you need these skills to ace Visitor Experience Assistant
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about creating a great experience for our visitors!
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Visitor Experience Assistant role. Mention specific examples that demonstrate your customer service prowess.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application via our careers portal! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at National Museums Scotland
✨Know the Museum Inside Out
Before your interview, take some time to research the National Museum of Flight and its collections. Familiarise yourself with the exhibitions, public programmes, and any recent events. This knowledge will not only impress the interviewers but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role is all about exceptional customer service, prepare examples from your past experiences where you went above and beyond for a customer. Think of specific situations that highlight your communication skills and ability to handle challenges with a positive attitude.
✨Be Approachable and Enthusiastic
During the interview, let your personality shine through! Smile, maintain eye contact, and be friendly. The interviewers are looking for someone who can create a welcoming atmosphere for visitors, so showing your enthusiasm for the role is key.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team, the museum's future plans, or how they measure success in visitor experience. This shows your engagement and eagerness to contribute to their mission.
