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- Tasks: Provide exceptional customer service and engage with visitors at the National Museum of Flight.
- Company: Leading museum organisation dedicated to enhancing visitor experiences.
- Benefits: Full-time role with a competitive salary and various employee benefits.
- Why this job: Join a passionate team and share your love for aviation with visitors.
- Qualifications: Customer-facing experience and a passion for public engagement.
- Other info: Dynamic work environment with opportunities for personal growth.
The predicted salary is between 19900 - 30000 £ per year.
A leading museum organization is seeking a Visitor Experience Assistant to provide exceptional customer service at the National Museum of Flight. This role involves greeting visitors, promoting programs, and sharing knowledge about exhibits.
Ideal candidates will have a passion for public engagement and previous customer-facing experience. The position is full-time at 35 hours per week with a salary of £24,973 and various employee benefits.
Guest Experience Concierge — Front of House employer: National Museums Scotland
Contact Detail:
National Museums Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Concierge — Front of House
✨Tip Number 1
Make sure to research the museum and its exhibits before your interview. Knowing the ins and outs of what they offer will show your passion for public engagement and help you stand out as a candidate.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle difficult visitors or promote a programme. Role-playing with a friend can help you feel more confident when it comes to real-life situations.
✨Tip Number 3
Network with current or former employees if you can. They can provide insider tips on what the museum values in a Guest Experience Concierge, and who knows, they might even put in a good word for you!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Guest Experience Concierge — Front of House
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for public engagement shine through. We want to see how much you care about providing exceptional customer service and making visitors feel welcome.
Tailor Your Experience: Make sure to highlight any previous customer-facing roles you've had. We love seeing how your past experiences can contribute to creating a fantastic visitor experience at the National Museum of Flight.
Be Personable: Use a friendly and approachable tone in your written application. We’re looking for someone who can connect with our visitors, so let your personality come through in your writing!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at National Museums Scotland
✨Know the Museum Inside Out
Before your interview, make sure to research the National Museum of Flight thoroughly. Familiarise yourself with its exhibits, current programmes, and any upcoming events. This knowledge will not only impress your interviewers but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing exceptional customer service, prepare examples from your previous experiences where you went above and beyond for a customer. Think about specific situations that highlight your problem-solving skills and ability to engage with the public.
✨Practice Your Greeting
As a Guest Experience Concierge, your first impression matters! Practice a warm and welcoming greeting that you can use when meeting visitors. This will help you convey enthusiasm and friendliness during the interview, which are key traits for this position.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about the museum's future initiatives or how they measure visitor satisfaction. Asking questions shows your interest in the role and helps you understand if the organisation aligns with your values.
