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- Tasks: Lead fundraising operations and support a dynamic team in building impactful relationships.
- Company: Join National Museums Scotland, a leading museum group with a diverse collection.
- Benefits: Enjoy competitive salary, generous leave, flexible working, and exclusive discounts.
- Why this job: Make a real difference in the cultural sector while developing your career.
- Qualifications: Experience in fundraising operations and strong analytical skills required.
- Other info: Be part of a creative, inclusive, and collaborative environment with growth opportunities.
The predicted salary is between 40000 - 58000 £ per year.
Development Operations & Stewardship Manager | Full time (0.8 FTE considered)| 35 hours
National Museums Scotland is one of the leading museum groups in Europe with one of the largest and most diverse collections in the world.
As an organisation our values are Creative, Inclusive, Collaborative and Forward-thinking.
We are looking for an analytical, innovative, driven and methodical problem solver to join our Development team.
Benefits of joining us as our Development Operations & Stewardship Manager will include:
- Annually alongside your salary of £46,471 – £52,169, National Museums Scotland contributes 28.97% of this towards you being a member of the Civil Service Pension Scheme
- A generous annual leave of 28.5 days – rising to 33.5 after 5 years, plus an additional 8 paid days public holidays. For part time staff annual leave and public holidays will be pro-rated to reflect your normal working hours.
- Cycle to Work scheme
- Free access to national (and international) museums and exhibitions
- Exclusive discounts on both local and national High Street and online retailers
- A range of wellbeing benefits including Employee Assistance Programme 24/7
- Flexible working options such as hybrid working, part time working, paid special leave, career breaks and unpaid leave
- Access to all the above and more from day one of employment.
About the Development Operations & Stewardship Manager role:
This job sits within the Museum’s Development Team, supporting a team of fundraisers to build philanthropic relationships, corporate partnerships and run National Museums Scotland’s Membership programme. The successful candidate will report to the Head of Development and be a senior member of the Development team.
As Development Operations & Stewardship Manager at National Museums Scotland you will:
- Ensure that the CRM system(s) support fundraising objectives, processes and reporting requirements, maximising opportunities for actionable insights that enable fundraising growth
- Analyse and use supporter data to advise the department on strategic decisions, as well as preparing financial reports and forecasts
- Devise and lead a strategic prospect research plan, aligned with strategic funding priorities
- Oversee the accurate and timely reconciliation, recording and tracking of pledges and gifts across multiple income streams and three organisations
- Develop, implement and manage the supporter Stewardship framework, ensuring aligned donor and supporter retention activity across all income streams
Skills and experience we’re looking for in our Development Operations & Stewardship Manager:
- Senior fundraising operations role in the culture, higher education or third sector
- Significant experience of working with Tessitura, Raiser’s Edge or similar fundraising CRM(s)
- Significant experience of prospect research and pipeline management
- Advanced problem solving, organisational and planning skills
- Knowledge of the fundraising trends and data-led innovation in fundraising operations
- Strong financial acumen, with the ability to analyse financial information quickly and accurately
Hiring the right person for the right job is everything to us. We want to encourage you to apply if you think this is the role for you.
Please be sure to view our recruitment pack for this role (available on our careers website) for full details of the position that may help with your application.
The closing date for this role is 26/10/2025. The Selection Event is likely to take place Thursday 6th/Friday 7th November.
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Development Operations & Stewardship Manager employer: National Museums Scotland
Contact Detail:
National Museums Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Development Operations & Stewardship Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at National Museums Scotland. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for interviews by researching the organisation’s values and recent projects. Show us how your skills align with their mission of being creative, inclusive, and collaborative. Tailor your examples to highlight your problem-solving abilities!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. The more comfortable you are discussing your experience with fundraising operations, the better you'll perform when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the details you need about the role and the amazing benefits we offer right there.
We think you need these skills to ace Development Operations & Stewardship Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills and experiences align with the Development Operations & Stewardship Manager role. We want to see how you fit into our creative, inclusive, and collaborative culture!
Showcase Your Analytical Skills: Since this role requires strong analytical abilities, don’t shy away from sharing specific examples of how you've used data to drive decisions in previous roles. We love a good problem solver!
Highlight Relevant Experience: Be sure to emphasise any experience you have with fundraising CRM systems like Tessitura or Raiser’s Edge. This is key for us, so make it stand out in your application!
Apply Through Our Website: We encourage you to apply directly through our careers website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at National Museums Scotland
✨Know Your CRM Inside Out
Since the role involves working with fundraising CRMs like Tessitura or Raiser’s Edge, make sure you brush up on your knowledge of these systems. Be prepared to discuss how you've used them in past roles and how they can support fundraising objectives.
✨Showcase Your Analytical Skills
This position requires strong analytical abilities, so come ready to demonstrate how you've used data to inform strategic decisions. Bring examples of financial reports or forecasts you've prepared and be ready to explain your thought process.
✨Understand Fundraising Trends
Familiarise yourself with current trends in fundraising and how data-led innovation is shaping the sector. Being able to discuss these trends will show that you're not just experienced but also forward-thinking, which aligns with the organisation's values.
✨Prepare for Problem-Solving Scenarios
As a methodical problem solver, you might be asked to tackle hypothetical scenarios during the interview. Think about challenges you've faced in previous roles and how you overcame them, particularly in fundraising operations or donor stewardship.
