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For Companies At a Glance
- Tasks: Deliver excellent customer service and support stock operations in a vibrant museum environment.
- Company: Join the Science Museum Group, a leader in science and education.
- Benefits: Enjoy 27 days annual leave, flexible working, and discounts on exhibitions.
- Other info: Great career growth opportunities in a unique cultural setting.
- Why this job: Be part of a mission to inspire futures through science and learning.
- Qualifications: Passion for customer service and ability to work in a team.
Overview
Do you enjoy delivering excellent customer service and keeping things running smoothly behind the scenes? Are you looking for an opportunity to work in a fast-paced retail environment at one of the UK\’s leading museums?
About us
The Science Museum Group (SMG) is home to the world\’s leading collection in science, technology, engineering, mathematics, and medicine. Our mission is to inspire futures by helping people understand the role of science in shaping our lives.
As part of this mission, our retail teams play an important role in continuing the visitor journey, offering an inspiring and seamless shopping experience across our museum outlets.
We are now looking for two new team members to join our Retail team at the Science Museum:
- Retail Stockroom Assistant – 21 hours per week, fixed term until March 2026
- Retail Sales Advisor – 15 hours per week, permanent
About the roles
Whether supporting customers on the shop floor or helping behind the scenes, you\’ll be part of a friendly, motivated team delivering an excellent retail experience.
As a Retail Sales Advisor, you will engage with visitors to help them find and purchase products, providing warm, knowledgeable, and efficient service. You\’ll also ensure that our merchandise is attractively presented and that stock is replenished to maintain high visual standards.
As a Retail Stockroom Assistant, you\’ll ensure the smooth running of our stock operations—receiving, processing, and organising deliveries, maintaining accurate stock levels, and ensuring that products are safely stored and displayed. This role involves some physical activity, including lifting boxes, working with ladders, and offloading deliveries.
In both roles, you will help us maximise sales, maintain excellent standards of presentation and housekeeping, and create a welcoming environment for all our visitors.
About you
You will bring:
- A passion for delivering outstanding customer service and creating memorable visitor experiences.
- The ability to work efficiently both independently and as part of a team.
- A proactive, positive attitude and willingness to take on a variety of retail tasks.
- Good attention to detail and a commitment to maintaining high standards of presentation and organisation.
- For the Stockroom Assistant role, the ability to safely carry out manual handling tasks as part of day-to-day duties.
It would be great if you also have:
- Previous experience in a retail or stockroom environment.
- An interest in science, museums, or learning experiences for visitors.
Applying
To view the full Vacancy Information Pack and application guidance, visit the Science Museum Group website and search for the role titles listed above. You can also click \’Apply Online\’ on the vacancy listing to submit your application.
What we offer
Working with a world-leading museum group that offers access to truly unique environments and collections, you\’ll benefit from a range of perks and support, including:
- Meaningful work – contribute to our mission of inspiring futures.
- Career growth – access to professional development and training.
- Work/life balance – 27 days annual leave (pro rata) plus bank holidays, and flexible working policies.
- Health & wellbeing support – including employee assistance, the Unmind app, and more.
- Enhanced contributory pension – supporting you for the future.
- Discounts – free entry to exhibitions, discounts in our shops and cafés, and access to NMDC partner museums.
Open for All is one of the Science Museum Group\’s five core values and sets out our important aspiration to be a place for everyone. We are working hard to understand our organisation better and to develop a culture that recognises and values different backgrounds, mindsets, skills, experience, knowledge, and expertise. By having greater diversity, we believe that we will be a stronger and better organisation, capable to continue to Inspire Futures.
National Museum Directors\’ Council, Tate Britain, Millbank, London SW1P 4RG.
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Retail Positions employer: National Museum
Contact Detail:
National Museum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Positions
✨Tip Number 1
Get to know the Science Museum Group! Familiarise yourself with their mission and values. When you walk into that interview, show them you’re not just another candidate; you’re genuinely excited about inspiring futures through science.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you’ve gone above and beyond for a customer. This will help you stand out as someone who truly understands the importance of creating memorable visitor experiences.
✨Tip Number 3
Be ready to showcase your teamwork abilities. Retail is all about collaboration, so come prepared with stories that highlight how you’ve worked well with others in fast-paced environments. It’ll show you’re a great fit for their friendly, motivated team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Science Museum Group and contributing to their amazing retail experience.
We think you need these skills to ace Retail Positions
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for customer service and the retail environment. Share any experiences that highlight your love for helping others and creating memorable moments for visitors.
Tailor Your Application: Make sure to customise your application to reflect the specific role you're applying for. Highlight relevant skills and experiences that align with what we’re looking for in a Retail Stockroom Assistant or Retail Sales Advisor.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon, so we can easily understand your qualifications and why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it reaches us directly and gives you access to all the information you need about the roles.
How to prepare for a job interview at National Museum
✨Know the Museum's Mission
Before your interview, take some time to understand the Science Museum Group's mission of inspiring futures through science. This will help you align your answers with their values and show that you're genuinely interested in contributing to their goals.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered outstanding customer service. Think about specific situations where you went above and beyond to create memorable experiences for customers, as this is crucial for both Retail Sales Advisor and Stockroom Assistant roles.
✨Demonstrate Teamwork and Independence
Be ready to discuss how you can work effectively both independently and as part of a team. Share instances where you've successfully collaborated with others or taken initiative on your own, as this will highlight your versatility in a fast-paced retail environment.
✨Prepare for Physical Tasks
For the Stockroom Assistant role, be prepared to talk about your ability to handle physical tasks safely. If you have previous experience with manual handling or stock management, make sure to mention it, as this will reassure them of your capability to meet the job's demands.