At a Glance
- Tasks: Engage visitors, provide excellent customer service, and promote sales in a unique naval heritage setting.
- Company: Join a friendly and diverse team at the inspiring Naval Museum.
- Benefits: Enjoy flexible working, generous leave, and discounts at shops and cafes.
- Other info: Opportunity for career growth and a supportive work environment.
- Why this job: Be part of a mission to connect Navy to Nation while earning commission on sales.
- Qualifications: Customer-facing experience with strong communication and sales skills.
The predicted salary is between 18900 - 23100 £ per year.
Our vision is to be the world’s most inspiring Naval Museum, linking Navy to Nation.
You are pivotal in us achieving our vision, and to support this we embrace diversity and want everyone to feel valued and have a sense of belonging.
This is a great opportunity to join the team
We’re looking for confident, customer focused people who enjoy working in a front of house environment and feel comfortable combining great conversations with clear sales outcomes.
You’ll be part of a friendly, high performing team, welcoming and engaging visitors in a unique and inspiring heritage setting.
Alongside providing warm, confident and engaging customer service, you’ll have a clear sales focus, actively promoting Gift Aid and guidebooks and working towards weekly conversion targets.
These targets are an important part of the role and are approached in a supportive, positive way, helping to enhance the visitor journey while maximising income.
You’ll also have the opportunity to earn commission on every guidebook sold.
You’ll play a key role in welcoming our visitors onsite, from greeting them at ticketing and supporting in the shop, to working in the café and across the wider galleries - no two days are the same.
Reporting to the Operations Manager, this varied and rewarding role is vital in generating the income that allows the Museum to fulfil its charitable objectives and continue preserving and sharing the story of Naval Aviation.
What you can bring
- Experience in a customer-facing role; with retail or sales experience highly desirable.
- A natural ability to spot sales opportunities, combined with the motivation, resilience, and confidence to meet and exceed targets.
- Strong communication skills and a genuine enjoyment of engaging with people, handling objections, and closing sales in a friendly and professional way.
- Basic understanding of Health & Safety and Security requirements, with a willingness to learn and develop further.
- A positive, proactive attitude with pride in delivering outstanding service every day.
What we offer
- The opportunity to be part of a friendly and diverse workplace within a unique heritage environment.
- Group pension plan with Royal London (6% employer contributions, 2% employee contributions and death in service benefit).
- 25 days’ annual leave (plus bank holidays) pro rata for part time employees, increasing to 30 days’ annual leave (plus bank holidays) after 5 years’ service, pro rata for part time employees, with the option to purchase additional annual leave.
- Enhanced maternity/adoption and paternity pay.
- Flexible working.
- Employee Assistance Programme.
- Free admission to other national museums and attractions within the reciprocal agreement.
- Discounts at our shops and cafes.
- Free and discounted tickets for family and friends.
- A range of other benefits including cycle to work
- Paid reservist leave.
We want you to succeed and showcase your skills and experiences, so if you are invited to interview, we will share our interview questions with you ahead of time.
If you would like to have an informal discussion regarding the role, or ask any questions, please contact
Anna-Marie Taylor, Operations Manager , on
01935 842600 or email fleetairarm. enquiries@royalnavymuseums. org. uk .
This post requires a DBS check as a requirement of working on the naval base, as well as the right to work in the UK. Please note we cannot currently sponsor work visas.
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Team Member in Yeovil employer: National Museum of the Royal Navy
The National Museum of the Royal Navy is an exceptional employer, offering a unique opportunity to work on the restoration of historic ships like HMS Victory in the vibrant maritime city of Portsmouth. With a strong emphasis on teamwork and safety, employees benefit from a collaborative work culture that fosters professional growth and skill development, while also enjoying the chance to travel to other RNM sites across the UK. Join us to be part of a meaningful conservation programme that preserves our naval heritage for future generations.
Contact Details:
National Museum of the Royal Navy Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Team Member in Yeovil
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at National Museum of the Royal Navy. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like National Museum of the Royal Navy before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Team Member in Yeovil
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to National Museum of the Royal Navy:Your cover letter is your chance to shine! Tell us why you want to work at National Museum of the Royal Navy specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at National Museum of the Royal Navy!
How to prepare for a job interview at National Museum of the Royal Navy
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
