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- Tasks: Lead engaging guided tours and enhance visitor experiences at HMS Caroline.
- Company: Join a vibrant team at the iconic HMS Caroline, a key part of Belfast's heritage.
- Benefits: Enjoy competitive pay, flexible hours, and generous annual leave.
- Why this job: Be part of an inspiring museum and share the rich history of the Royal Navy.
- Qualifications: Outgoing personality with a passion for customer service; training provided.
- Other info: Great opportunities for personal growth in a friendly, diverse environment.
Hours worked dependent on needs of the business but will include weekend and some evening working. Hours to be discussed at interview.
Location: HMS Caroline, Belfast, Northern Ireland.
Our epic story is of the Royal Navy, and its impact on Britain and the world. HMS Caroline forms an important part of the National Museum’s visitor offer and collection as the last survivor of the Battle of Jutland that is still afloat. Open to the public as a museum and heritage attraction since 2016 and an Art Fund ‘Museum of the Year’ finalist in 2019, this iconic ship is an asset to Belfast’s cultural landscape.
Our vision is to be the world’s most inspiring Naval Museum, linking Navy to Nation. You are pivotal in us achieving our vision, and to support this we embrace diversity and want everyone to feel valued and have a sense of belonging.
This is a great opportunity to join the team
Our visitor experience team is made up of Team Members and Managers working together to deliver an outstanding level of customer care.
This is an exciting opportunity to work in a customer facing role within a unique heritage environment. You will bring history to life, delivering interesting and high-quality guided tours of HMS Caroline to groups for part of the year and aiding self-guided free flow access to the ship during the holidays.
You will play an important part in providing an enjoyable visitor experience whilst ensuring the ship remains a safe and secure environment for those visiting. Aiding the financial sustainability of HMS Caroline, Team Members will also be upselling guidebooks and retail products, contributing towards shared financial targets.
These roles are best suited to outgoing and approachable people who are confident communicating to large groups and on an individual basis.
What you can bring
- A friendly and engaging communication style, with the ability to work with diverse audiences.
- Demonstrable understanding of why excellent customer service standards is critical to success.
- Display an understanding of commercial awareness and its importance.
- Experience of working in a customer focused environment with retail and sales knowledge an advantage, but not essential, as full training will be given.
- Basic knowledge of Health and Safety and Security requirements and/or a willingness to learn more.
- Ability to work under pressure during busy periods.
What we offer
- The opportunity to be part of a friendly and diverse workplace within a unique heritage environment.
- Group pension plan with Royal London (6% employer contributions, 2% employee contributions and death in service benefit).
- Free onsite parking
- 25 days’ annual leave (plus bank holidays), increasing to 30 days’ annual leave (plus bank holidays) after 5 years’ service, with the option to purchase additional annual leave.
- Enhanced maternity/adoption and paternity pay.
- Employee Assistance Programme.
- Free admission to other national museums and attractions within the reciprocal agreement.
- Discounts at our shops and cafes.
- Free and discounted tickets for family and friends.
- Charity workers discounts.
- Cycle2Work.
- Refurbished tech benefit.
- Paid reservist leave.
We want you to succeed and showcase your skills and experiences, so if you are invited to interview, we will share our interview questions with you ahead of time. If you would like to have an informal discussion regarding the role, or ask any questions, please contact Michael McConway, Deputy Museum Manager, on email Michael.McConway@NMRN.org.uk.
All applicants are asked to apply via https://jobs.nmrn.org.uk/ by midnight on Sunday 23rd November. The selection processes will be held on site at HMS Caroline, Belfast, shortly after.
If you require reasonable adjustments to be made to the application process because of a disability, please contact the People team on recruitment@nmrn.org.uk for support.
This post requires the right to work in the UK. Please note we cannot currently sponsor work visas.
Occupational pension, Sick pay, Annual leave, Flexible working, Family friendly policies, Staff discounts, EAP
Category: Front of House/Customer Service
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Team Member (leading Guided Tours) employer: National Museum of the Royal Navy
Contact Detail:
National Museum of the Royal Navy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Member (leading Guided Tours)
✨Tip Number 1
Get to know HMS Caroline inside out! Familiarise yourself with its history and significance so you can share engaging stories during your guided tours. The more passionate you are about the ship, the more it will resonate with visitors.
✨Tip Number 2
Practice your communication skills! Whether it's speaking to a large group or chatting one-on-one, being approachable and friendly is key. Try rehearsing your tour with friends or family to build confidence.
✨Tip Number 3
Show off your customer service skills! Think of ways to enhance the visitor experience, like upselling guidebooks or sharing fun facts. Remember, a happy visitor is likely to return and recommend HMS Caroline to others.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, if you have any questions, reach out to Michael McConway for a chat before the interview!
We think you need these skills to ace Team Member (leading Guided Tours)
Some tips for your application 🫡
Show Your Passion for History: When writing your application, let your enthusiasm for history and heritage shine through. We love candidates who can connect with our story at HMS Caroline, so share why you’re excited about being part of our team!
Highlight Your Customer Service Skills: Since this role is all about delivering an outstanding visitor experience, make sure to showcase any previous customer service experience. We want to see how you’ve gone above and beyond to make someone’s day better!
Be Yourself!: We value authenticity, so don’t be afraid to let your personality come through in your application. Whether you’re outgoing or have a unique way of engaging with people, we want to know what makes you, you!
Apply Through Our Website: To make sure your application gets to us, apply directly through our website. It’s the best way to ensure we see your amazing skills and experiences right away!
How to prepare for a job interview at National Museum of the Royal Navy
✨Know Your History
Brush up on the history of HMS Caroline and the Royal Navy. Being able to share interesting facts or stories during your interview will show your passion for the role and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you handled difficult situations or went above and beyond to ensure a great experience for visitors.
✨Practice Group Communication
Since you'll be leading guided tours, practice speaking in front of groups. You could even do a mock tour for friends or family to get comfortable with presenting information clearly and engagingly.
✨Understand Commercial Awareness
Familiarise yourself with the importance of upselling and financial sustainability in a museum context. Think about how you can contribute to these goals and be ready to discuss your ideas during the interview.