At a Glance
- Tasks: Lead the development of the Library’s CRM platform and enhance digital services.
- Company: Join a forward-thinking Library dedicated to community engagement across Scotland.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Be part of a dynamic team driving digital transformation in a complex organisation.
- Why this job: Shape how data improves user experiences and strengthens community relationships.
- Qualifications: Experience in CRM development and collaboration with diverse teams.
The predicted salary is between 40000 - 50000 € per year.
We’re looking for a Customer Relationship Management Product Manager to lead the development and ongoing improvement of the Library’s CRM platform and related digital services. This is a new role within the Library’s Digital Experience team. It will play an important part in helping the Library use data more effectively, improve service delivery, and build stronger relationships with people and communities across Scotland.
The role will lead the development of the Library’s CRM ecosystem, with a particular focus on Microsoft Dynamics. Working across teams and services, you’ll help shape how the Library manages audience, membership, fundraising and engagement data, and how that insight supports better user experiences and decision-making.
You’ll work closely with colleagues across digital, audience, fundraising, communications, IT and public services to develop joined-up, user-centred approaches to engagement and service improvement. This is an opportunity to shape how insight is gathered, understood and used across the organisation. You’ll help move the Library away from disconnected and legacy ways of working towards a more connected and sustainable approach to digital engagement and service delivery.
You’ll have experience leading CRM development in a complex organisation and be comfortable working across technical and non-technical teams. You’ll be able to translate organisational needs into clear priorities, workflows and system improvements, while building confidence and trust with colleagues across the Library.
You should also have experience or knowledge in areas such as:
- Microsoft Dynamics CRM and related Microsoft platforms
- CRM integrations, workflows and data governance
- Audience engagement, membership or fundraising systems
- Analytics, reporting and insight development
- Digital service improvement and customer journeys
- Working with suppliers, developers and cross-functional teams
- Supporting organisational change, training and user adoption
Please visit our recruitment site for more information and to submit an application.
Customer Relationship Management Product Manager in Old Town employer: National Library Of Scotland
The Library offers a dynamic and inclusive work environment where innovation and collaboration are at the forefront of our mission to enhance community engagement across Scotland. As a Customer Relationship Management Product Manager, you will have the opportunity to lead transformative projects that directly impact user experiences while benefiting from professional development opportunities and a supportive culture that values your contributions. Join us in shaping the future of digital services in a role that not only fosters personal growth but also strengthens connections within our communities.
Contact Detail:
National Library Of Scotland Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relationship Management Product Manager in Old Town
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those who work with CRM systems. A casual chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you’ve got experience with Microsoft Dynamics or similar platforms, make sure to highlight that in conversations. Share specific examples of how you've improved processes or user experiences.
✨Tip Number 3
Prepare for interviews by understanding the Library’s mission and how CRM can enhance their services. Tailor your responses to show how your background aligns with their goals and how you can help them build stronger community relationships.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of our team.
We think you need these skills to ace Customer Relationship Management Product Manager in Old Town
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Relationship Management Product Manager role. Highlight your experience with Microsoft Dynamics and any relevant CRM development you've led. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about improving digital services and how you can help us build stronger relationships with communities across Scotland. Keep it engaging and personal!
Showcase Your Teamwork Skills:Since this role involves working across various teams, make sure to highlight your experience in collaborating with both technical and non-technical colleagues. We love seeing examples of how you've built trust and confidence in past roles!
Apply Through Our Website:Don't forget to submit your application through our recruitment site! It's the best way for us to receive your details and ensure everything's in order. Plus, it shows you're keen on joining our team at StudySmarter!
How to prepare for a job interview at National Library Of Scotland
✨Know Your CRM Stuff
Make sure you brush up on your knowledge of Microsoft Dynamics and other CRM platforms. Be ready to discuss how you've used these tools in past roles, especially in terms of improving service delivery and audience engagement.
✨Showcase Your Cross-Functional Skills
This role involves working with various teams, so highlight your experience collaborating with technical and non-technical colleagues. Prepare examples of how you've successfully led projects that required input from different departments.
✨Data is Key
Since the role focuses on using data effectively, be prepared to talk about how you've gathered and analysed data in previous positions. Discuss specific insights you've derived and how they influenced decision-making or improved user experiences.
✨Emphasise Change Management Experience
The Library is looking to move towards a more connected approach, so share your experience in supporting organisational change. Talk about how you've facilitated training and user adoption for new systems or processes in the past.
