At a Glance
- Tasks: Lead the development of the Library’s CRM platform and enhance digital services.
- Company: Join a forward-thinking Library committed to community engagement in Scotland.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic role with a focus on innovation and sustainable digital engagement.
- Why this job: Make a real difference by improving user experiences and building community relationships.
- Qualifications: Experience in CRM development and ability to work across diverse teams.
The predicted salary is between 40000 - 50000 £ per year.
We’re looking for a Customer Relationship Management Product Manager to lead the development and ongoing improvement of the Library’s CRM platform and related digital services. This is a new role within the Library’s Digital Experience team. It will play an important part in helping the Library use data more effectively, improve service delivery, and build stronger relationships with people and communities across Scotland.
The role will lead the development of the Library’s CRM ecosystem, with a particular focus on Microsoft Dynamics. Working across teams and services, you’ll help shape how the Library manages audience, membership, fundraising and engagement data, and how that insight supports better user experiences and decision-making.
You’ll work closely with colleagues across digital, audience, fundraising, communications, IT and public services to develop joined-up, user-centred approaches to engagement and service improvement. You’ll help move the Library away from disconnected and legacy ways of working towards a more connected and sustainable approach to digital engagement and service delivery.
You’ll have experience leading CRM development in a complex organisation and be comfortable working across technical and non-technical teams. You’ll be able to translate organisational needs into clear priorities, workflows and system improvements, while building confidence and trust with colleagues across the Library.
- Microsoft Dynamics CRM and related Microsoft platforms
- CRM integrations, workflows and data governance
- Analytics, reporting and insight development
- Digital service improvement and customer journeys
- Supporting organisational change, training and user adoption
Reise-Produktmanager/in weltweit in Edinburgh employer: National Library Of Scotland
As a forward-thinking organisation, the Library offers an exceptional work environment that fosters collaboration and innovation. Employees benefit from a strong commitment to professional development, with opportunities to enhance skills in digital engagement and CRM management. Located in Scotland, the Library promotes a culture of inclusivity and community connection, making it an ideal place for those seeking meaningful and impactful employment.
Contact Details:
National Library Of Scotland Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Reise-Produktmanager/in weltweit in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. We can’t stress enough how important it is to build relationships that could lead to job opportunities.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We recommend practising common interview questions and tailoring your answers to highlight your experience with CRM systems and digital engagement strategies.
✨Tip Number 3
Showcase your skills through a portfolio or case studies. If you’ve worked on CRM development or digital service improvements, share those experiences! We love seeing real examples of how you’ve made an impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to help us improve user experiences and drive organisational change.
We think you need these skills to ace Reise-Produktmanager/in weltweit in Edinburgh
Some tips for your application 🫡
Show Your Passion for CRM:When writing your application, let us see your enthusiasm for Customer Relationship Management. Share any relevant experiences or projects that highlight your skills in CRM development and how you’ve improved user experiences in the past.
Tailor Your Application:Make sure to customise your application to fit the job description. Highlight your experience with Microsoft Dynamics and how you've worked across teams to enhance service delivery. We want to see how you can contribute to our mission!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your achievements and how they relate to the role. We appreciate a well-structured application that makes it easy for us to see your potential.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at National Library Of Scotland
✨Know Your CRM Inside Out
Make sure you’re well-versed in Microsoft Dynamics and its functionalities. Familiarise yourself with how it integrates with other platforms and be ready to discuss specific examples of how you've used CRM systems to improve service delivery in previous roles.
✨Showcase Your Collaborative Spirit
This role involves working across various teams, so highlight your experience in cross-functional collaboration. Prepare anecdotes that demonstrate how you’ve successfully worked with both technical and non-technical teams to achieve common goals.
✨Data-Driven Decision Making
Be prepared to talk about how you’ve used data analytics to inform decisions in past projects. Discuss specific metrics or insights that led to improvements in user experiences or service delivery, showing that you can translate data into actionable strategies.
✨Embrace Change Management
Since the Library is moving towards a more connected approach, share your experiences with organisational change. Talk about how you’ve supported training and user adoption in previous roles, and how you can help ease transitions for colleagues at the Library.
