At a Glance
- Tasks: Lead the development of the Library’s CRM platform and improve digital services.
- Company: Join a forward-thinking Library dedicated to enhancing community relationships.
- Benefits: Flexible working hours, competitive salary, and opportunities for professional growth.
- Other info: Be part of a dynamic team focused on innovative digital engagement.
- Why this job: Make a real difference in how the Library engages with communities across Scotland.
- Qualifications: Experience in CRM development and ability to work with diverse teams.
The predicted salary is between 40000 - 50000 £ per year.
We’re looking for a Customer Relationship Management Product Manager to lead the development and ongoing improvement of the Library’s CRM platform and related digital services. This is a new role within the Library’s Digital Experience team. It will play an important part in helping the Library use data more effectively, improve service delivery, and build stronger relationships with people and communities across Scotland.
The role will lead the development of the Library’s CRM ecosystem, with a particular focus on Microsoft Dynamics. Working across teams and services, you’ll help shape how the Library manages audience, membership, fundraising and engagement data, and how that insight supports better user experiences and decision-making.
You’ll work closely with colleagues across digital, audience, fundraising, communications, IT and public services to develop joined-up, user-centred approaches to engagement and service improvement. You’ll help move the Library away from disconnected and legacy ways of working towards a more connected and sustainable approach to digital engagement and service delivery.
You’ll have experience leading CRM development in a complex organisation and be comfortable working across technical and non-technical teams. You’ll be able to translate organisational needs into clear priorities, workflows and system improvements, while building confidence and trust with colleagues across the Library.
- Microsoft Dynamics CRM and related Microsoft platforms
- CRM integrations, workflows and data governance
- Analytics, reporting and insight development
- Digital service improvement and customer journeys
- Supporting organisational change, training and user adoption
Produktmanager (m/w/d) Flexible Arbeitszeiten in Edinburgh employer: National Library Of Scotland
As a forward-thinking employer, the Library offers a dynamic work environment that champions innovation and collaboration. With flexible working hours and a strong commitment to employee development, you will have the opportunity to grow your skills while making a meaningful impact on communities across Scotland. Join us in shaping the future of digital engagement and service delivery in a supportive culture that values your contributions.
Contact Details:
National Library Of Scotland Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Produktmanager (m/w/d) Flexible Arbeitszeiten in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. We can’t stress enough how important it is to build relationships that could lead to job opportunities.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your CRM projects and achievements. This gives us a chance to see your work in action and understand how you can contribute to our team.
✨Tip Number 3
Prepare for interviews by researching our Library’s digital services and thinking about how your experience with Microsoft Dynamics can improve our CRM platform. We love candidates who come in with ideas and insights!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for passionate individuals who want to make a difference in our community.
We think you need these skills to ace Produktmanager (m/w/d) Flexible Arbeitszeiten in Edinburgh
Some tips for your application 🫡
Show Your Passion for CRM:When writing your application, let us see your enthusiasm for Customer Relationship Management. Share any relevant experiences or projects that highlight your skills in CRM development, especially with Microsoft Dynamics. We want to know why you're excited about this role!
Tailor Your Application:Make sure to customise your application to reflect the specific requirements of the job description. Highlight your experience in leading CRM development and working across teams. This will show us that you understand what we’re looking for and how you can contribute.
Be Clear and Concise:We appreciate clarity! Use straightforward language and structure your application well. Break down your experiences into bullet points if necessary, so it’s easy for us to see how your background aligns with the role. Remember, less is often more!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it helps us keep everything organised on our end. We can’t wait to hear from you!
How to prepare for a job interview at National Library Of Scotland
✨Know Your CRM Stuff
Make sure you brush up on your knowledge of Microsoft Dynamics and CRM systems in general. Be ready to discuss how you've used these tools in past roles, and think about specific examples where you've improved service delivery or user experiences.
✨Show Your Collaborative Side
This role involves working with various teams, so be prepared to talk about your experience collaborating across departments. Share examples of how you've successfully worked with both technical and non-technical teams to achieve a common goal.
✨Data is Key
Since the role focuses on using data effectively, come equipped with insights on how you've leveraged analytics and reporting in previous positions. Think about how you can translate data into actionable strategies that improve customer journeys.
✨Embrace Change
The Library is looking to move away from legacy systems, so demonstrate your adaptability and experience with organisational change. Share stories about how you've supported training and user adoption in past roles, showing that you can lead others through transitions smoothly.
