At a Glance
- Tasks: Engage with prospective students and convert enquiries into enrolments in a fast-paced sales environment.
- Company: Join a vibrant team dedicated to educational support and personal development.
- Benefits: Enjoy 31 days annual leave, health cash back plan, and progression opportunities.
- Other info: Casual dress code and a fun, friendly atmosphere await you!
- Why this job: Make a real difference in people's lives while achieving your sales goals.
- Qualifications: Previous sales experience and strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
Perks and Practicalities:
- 31 days Annual Leave (incl public holidays)
- Pension Scheme
- Employee Assistance Programme
- Health Cash Back Plan (on successful completion of probation)
- Cost Price Tutoring
- Casual Dress Code
- Progression Opportunities
- Fun and Friendly Atmosphere
We are looking for an energetic, resilient and commercially driven Outbound Sales Advisor to join our growing Sales Team. This is a true sales role focused on speaking with prospective parents and adult learners, understanding their educational needs and converting enquiries into enrolments. The successful candidate will be comfortable working in a fast-paced environment, handling objections confidently and working towards individual and team targets.
This role will suit someone with previous telesales, outbound sales or contact centre sales experience who enjoys building relationships, creating urgency and delivering results.
Key Responsibilities
- Contact prospective parents and adult learners to discuss educational support options
- Manage inbound and outbound sales activity across multiple lead channels
- Build rapport quickly and confidently handle objections
- Convert enquiries into consultations and enrolments
- Maintain accurate records within the CRM system
- Consistently achieving or exceeding sales targets
- Maintaining strong activity and productivity levels
- Delivering excellent customer experience while remaining commercially focused
- Taking ownership of individual performance and development
- Positively contributing to a high-performance sales culture
- Follow up consistently with prospective clients to maximise conversion opportunities
- Work towards individual and team KPIs including enrolments, conversion rates, talk time and activity metrics
- Maintain high levels of professionalism and customer experience throughout the sales journey
- Support wider team objectives and contribute positively to sales culture and team performance
- Identify opportunities to improve sales processes and client engagement
Essential
- Previous experience within a sales-focused role
- Confident communicator with strong telephone manner
- Comfortable working towards targets and KPIs
- Resilient, motivated and commercially focused
- Strong objection handling and closing skills
- Good organisational and follow-up skills
- Ability to work in a fast-paced environment
- Positive attitude and willingness to contribute to team culture
Desirable
- Experience within education, training or service-led sales environments
- 1 year contact centre or outbound dialler experience
- CRM experience
Performance Measures
- Enrolments achieved
- Conversion rates
- Call volumes
- Talk time
- Follow-up activity
- Quality of customer interactions
- Contribution to team performance and culture
Full time (on site) role, 37.5 hours per week worked over 5 days.
Safeguarding Statement
We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults, and we expect all staff and volunteers to share this commitment. Our recruitment process follows safer recruitment practices and includes appropriate pre-employment checks, which may include obtaining references, verifying qualifications and identity, conducting a Disclosure and Barring Service (DBS) check where applicable, and assessing candidates' suitability to work with vulnerable groups. We are an equal opportunities employer and welcome applications from all suitably qualified candidates. Please only proceed with your application if you agree to us performing these checks.
Outbound Sales Advisor in Gateshead employer: National Learning Group
At National Learning Group, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. With a competitive salary, uncapped commission, and a strong focus on employee growth through strategic partnerships in the education sector, our team enjoys meaningful work that directly impacts students' lives. Located in the heart of the UK, we offer unique opportunities to engage with local authorities and commercial organisations, ensuring that our employees are at the forefront of educational development and community impact.
