At a Glance
- Tasks: Join our team to provide top-notch customer service at exciting events.
- Company: National Merchandise, working with major UK venues and festivals.
- Benefits: Earn National Minimum Wage plus holiday pay and enjoy free concert tickets.
- Other info: Flexible shifts that fit around your studies and a fun, dynamic work environment.
- Why this job: Be part of the action at concerts and festivals while gaining valuable experience.
- Qualifications: Customer service skills and a positive attitude are essential.
The predicted salary is between 12 - 12 £ per hour.
National Minimum Wage + 12.07% Holiday Pay
Who are we?
National Merchandise, a division of the Nottingham Ice Centre Limited , work in some of the UK’s biggest venues; including the Motorpoint Arena Nottingham, Sheffield Utilita Arena, The O2 London, AO Manchester, OVO Hydro Glasgow, M&S Bank Liverpool, 3 Arena Dublin, and SSE Arena Belfast to name a few.
From January 23 rd , 2025, we welcomed National Merchandise (Sweden) AB to the family, working in the Strawberry Arena (previously the Friends Arena), Tele2 Arena, Hovet Arena, Avicii Arena and the Annexet.
No event is too large or too small for National Merchandise!In addition to the work we do in venues we also work with some of the biggest non-venue and festival organisers in the world bringing merchandise to music and entertainment fans at events that include Download, BBC Radio 1’s Big Weekend, Isle of Wight, British Summer Time, Glastonbury, Camp Bestival, Electric Picnic, Leeds & Reading festivals and many more.
Working with National Merchandise is an exciting opportunity for all, with the added bonus of flexible shifts to fit around your home, work, or studies.
What are we looking for?
We are looking for enthusiastic individuals to join our retail merchandise team in Sheffield, working on a casual event driven basis, you will provide top class customer retail service to support the tour merchandise sales for some of the world’s most renowned artists. The role involves ensuring our high standards of service are maintained and providing a welcoming environment for all clients and visitors to our venues.
Customer service is at the heart of everything we do, and we are looking for team players that can make a positive contribution to the overall customer experience. If you take pride in your work, have a positive friendly attitude, and possess excellent communication skills we want to hear from you.
A typical day in the life of event merchandising would see you count in a quantity of merchandise from our clients and partners visiting our venues, assist creating visual displays for customers and upon doors opening sell the stock at set prices to the general public. At the end of the night you will be counting back and boxing the stock to clients for them to continue onwards with the tour, and making our stations ready for our next event.
As a merchandise assistant you would be regularly available for most/all of the planned merchandise sales events on the arena calendar schedule, with approximate start/end times normally being from 17:00-00:30. You would be selling merchandise in a busy environment to the public on stalls, escalating any customer queries/complaints to your stand supervisor. You will be able to remain calm under busy sales periods and undertake mental maths at point of sale accurately.
It is important to us that you are able to fulfil the full shift time and also get home after your events safely, late finishes are expected for these roles; so driving is beneficial, but not essential.
- Strong numerical skills and mental arithmetic.
- Accuracy and ability to be calm under pressure.
- Well presented.
- Customer service experience and retail experience.
- Demonstrate a willingness to learn and pick up new skills in a fast-paced environment.
- Be able to work with and adapt to people working from a wide variety of ages & backgrounds
- Follow health and safety legislation and safe systems of work.
- Strong interpersonal skills and the ability to work well as part of a team.
- Be able to deal with customer queries & complaints in a professional manner.
- Be able to work under pressure and to strict deadlines.
Our Merchandise Assistants receive National Minimum Wage & in addition you will also receive + 12.07% holiday payfor every hour worked. There are multiple company benefits, including the option to apply for free concert tickets in our home Nottingham Arena where available.
If this sounds like you, please complete the details below to submit your application.
At the Nottingham Ice Centre Ltd, our people and those around us are at theheart of what we do and how we behave. Our passion is for our venues to be lived and breathed by everyone;whether they’re attending a concert, cheering on their favourite sports team or visiting us each day astheir place of work.
By working together and having the determination and drive to succeed, we can ensure we deliver outstandingservice and create everlasting memories for everyone we reach. If you have the determination to develop andbe the best you can possibly be, as well as tackle tasks with integrity and innovation, we’re the rightworkplace for you.
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Merchandise Assistants (Sheffield) employer: National Ice Centre & Motorpoint Arena
The National Ice Centre & Motorpoint Arena is an exceptional employer, offering a vibrant work culture that thrives on teamwork and creativity. As an Outdoor Festival Merch Stand Associate, you'll enjoy the unique experience of working at the Reading Festival, with opportunities for personal growth and development through hands-on training. With the added benefit of camping on site, this role promises not just a job, but a memorable adventure in a dynamic environment.
Contact Details:
National Ice Centre & Motorpoint Arena Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Merchandise Assistants (Sheffield)
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We think you need these skills to ace Merchandise Assistants (Sheffield)
Some tips for your application 🫡
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How to prepare for a job interview at National Ice Centre & Motorpoint Arena
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at National Ice Centre & Motorpoint Arena, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at National Ice Centre & Motorpoint Arena!
