At a Glance
- Tasks: Sell merchandise at exciting festivals and provide top-notch customer service.
- Company: Join a leading merchandise team at major UK festivals.
- Benefits: Flexible hours, fun festival atmosphere, and all training provided.
- Other info: Work at iconic festivals like Glastonbury and Wireless with fantastic career opportunities.
- Why this job: Be part of unforgettable music events and create amazing experiences for fans.
- Qualifications: No experience needed, just a positive attitude and great teamwork skills.
The predicted salary is between 12 - 15 £ per hour.
National Merchandise, a division of the Nottingham Ice Centre Limited, works with some of the biggest non-venue and festival organisers in the world bringing merchandise to music and entertainment fans at events that include Download, BBC Radio 1’s Big Weekend, Isle of Wight, British Summer Time, Glastonbury, Camp Bestival, Electric Picnic, Leeds & Reading festivals and many more.
We are looking for Outdoor Festival Merchandise Assistants to sell products at festivals across London and the surrounding area. You will be working at festivals like BST, Wireless and All Points East featuring acts such as Pitbull, Lewis Capaldi, Tyler The Creator, Twenty One Pilots and Lorde plus many more.
Customer service is at the heart of everything we do, and we are looking for team players that can make a positive contribution to the overall customer experience. If you take pride in your work, you’re happy to work long hours (always on your feet), have a positive friendly attitude and possess excellent customer service skills you could be the person we are looking for. No previous experience is necessary as all training will be provided.
Festival Dates:
- LIDO – 12th -15th June
- Crystal Palace Bowl – 30th - 16th August
- Finsbury Park – 3rd - 5th July
- Wireless – 10th - 12th July
- Gunnersbury Park – 14th - 23rd August
- All Points East – 21st - 30th August
Contact Details:
National Ice Centre & Motorpoint Arena Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land London Outdoor Festival Merchandise Assistants
✨Hit the Ground Running with Seasonal Hiring!
Many customer support roles, especially seasonal ones, ramp up around holidays or special events. Keep an eye out for hiring fairs or open days in your area. Local businesses often need a boost during peak times, so don’t hesitate to drop in and chat directly with the team at places like National Ice Centre & Motorpoint Arena.
✨Join Customer Support Communities
Dive into online communities focused on customer support, like forums or social media groups. This is a fantastic way to connect with others in the field, learn about unadvertised roles, and share experiences. Plus, you never know when a connection might lead to an opportunity at places like National Ice Centre & Motorpoint Arena.
✨Show Off Your Skills!
Since you're targeting a seasonal role, create a quick online portfolio showcasing your customer support skills. Whether it’s resolving customer queries, handling difficult conversations, or just general customer engagement – put it all out there! Make sure to share the link when you apply to National Ice Centre & Motorpoint Arena.
✨Be Prepared for the Busy Season
You know seasonal work can get intense, so brush up on common customer queries and best practices before interviews. When you’re prepared to talk about handling high-stress situations, it shows you’re ready to step in during the crunch periods. This is likely to impress the team at National Ice Centre & Motorpoint Arena!
We think you need these skills to ace London Outdoor Festival Merchandise Assistants
Some tips for your application 🫡
Show Off Your Customer Support Skills:In your CV, make sure to highlight any previous experience you've had in customer support or related fields. This could include resolving customer issues, handling complaints, or even just being a go-to person for friends and family. Use specific examples that demonstrate your capability to help others effectively—the more relatable, the better!
Tailor Your Cover Letter with Enthusiasm:For a seasonal role at National Ice Centre & Motorpoint Arena, we want to see your excitement for both the job and the company. Use your cover letter to express why you're interested in customer support specifically and how you're eager to help customers during peak times. Mention any relevant skills or experiences that make you a perfect fit!
Flexibility is Key:Seasonal positions often require adaptability, so emphasise your willingness to work varying shifts or tackle new challenges. Let us know about your flexibility in your cover letter, as it shows you're ready to jump into action when needed and helps us understand your availability throughout the season.
Emphasise Soft Skills and Teamwork:In customer support, your soft skills are just as crucial as your experience. Highlight qualities like patience, empathy, and communication in your CV and cover letter. If you have examples of working in a team to solve problems or improve processes, shout about them—they'll show us how you can contribute to a great atmosphere at National Ice Centre & Motorpoint Arena!
How to prepare for a job interview at National Ice Centre & Motorpoint Arena
✨Showcase Your Customer Empathy
In customer support, empathy is key! Come prepared with examples from past experiences where you handled customer issues. Think of specific situations where you turned a frustrated customer into a satisfied one, because those real-life stories will show National Ice Centre & Motorpoint Arena that you've got the right attitude for their team.
✨Know the Tools of the Trade
Familiarise yourself with popular customer support tools like Zendesk or Freshdesk. If you've used any chat or ticketing systems before, be ready to discuss how you navigated them and any challenges you overcame. This will demonstrate that you're not just a people person but also tech-savvy, which is super important in this field.
✨Prepare for Role-Playing Scenarios
Expect some role-playing during your interview where you'll be asked to deal with a hypothetical customer scenario. Practise handling common issues, such as a complaint about a product or service delay. This will give you a chance to display your problem-solving skills and how you maintain professionalism under pressure.
✨Highlight Your Flexibility and Enthusiasm
As this is a seasonal position, let your passion shine! Talk about your willingness to dive into the role, your adaptability to busy periods, and how you thrive in high-pressure environments. Share why you're excited to join National Ice Centre & Motorpoint Arena during this peak time and how you can be an asset to their team.
