At a Glance
- Tasks: Assist with merchandise sales at exciting concerts and events in Birmingham.
- Company: Join National Merchandise, a leader in event merchandising across the UK.
- Benefits: Earn competitive pay, plus holiday pay and potential free concert tickets.
- Other info: Flexible shifts available to fit around your studies or other commitments.
- Why this job: Be part of unforgettable events and create amazing experiences for fans.
- Qualifications: Strong customer service skills and ability to handle cash accurately.
The predicted salary is between 23832 - 29128 £ per year.
We are looking for Concert & Events merchandise assistants to join and are able to work with our teams at both of our Birmingham venues (BP Pulse Arena & Utilita Arena Birmingham) with shifts being available from Mid-September onwards.
A typical day in the life of event merchandising would see you count in a quantity of merchandise from our clients and partners visiting our venues, assist creating visual displays for customers and upon doors opening sell the stock at set prices to the general public, counting back and boxing the stock to clients for them to continue onwards with the tour, and making our stations ready for our next event.
As a merchandise assistant you would be regularly available for most/all of the planned merchandise sales events on the arena calendar schedule, with approximate start/end times normally being from 17:00-00:30. You would be selling merchandise in a busy environment to the public on stalls, escalating any customer queries/complaints to your stand supervisor. You will be able to remain calm under busy sales periods and undertake mental maths at point of sale and handle cash accurately.
It is important to us that you are able to fulfil the entire shift time but also get home after your events safely; so driving is beneficial, but not essential & parking is available on both sites, you must be available for the full duration of shift times.
No event is too large or too small for National Merchandise! We cover all level of events from a small programme sporting event, to vast large festival and stadium concert merchandise events. We work in some of the biggest arenas in the UK, including the BP Pulse Arena Birmingham & Utilita Arena Birmingham, Motorpoint Arena Nottingham, Glasgow OVO Hydro Arena, The O2 Arena in London, Liverpool's M&S Bank Arena, Manchester’s AO Arena plus the brand-new Co-op Arena in Manchester!
Working for National Merchandise is an exciting and fun opportunity for all, with the added bonus of flexible shifts to fit around the other important things in life. We are looking for enthusiastic individuals to join our retail merchandise team working on a casual event driven basis, you will provide top class customer retail service to support the tour merchandise sales for some of the world’s most renowned artists.
The role involves ensuring our high standards of service are maintained and providing a welcoming environment for all clients and visitors to our venues. Customer service is at the heart of everything we do, and we are looking for team players that can make a positive contribution to the overall customer experience.
If you take pride in your work, have a positive friendly attitude, and possess excellent communication skills we want to hear from you.
- Strong numerical skills and mental arithmetic.
- Accuracy and ability to be calm under pressure.
- Well presented.
- Customer service experience and retail experience.
- Demonstrate a willingness to learn and pick up new skills in a fast-paced environment.
- Be able to work with and adapt to people working from a wide variety of ages & backgrounds.
- Follow health and safety legislation and safe systems of work.
- Strong interpersonal skills and the ability to work well as part of a team.
- Be able to deal with customer queries & complaints in a professional manner.
- Be able to work under pressure and to strict deadlines.
Our Merchandise Assistants receive National minimum wage & in addition you will also receive + 12.07% holiday pay for every hour worked. There are multiple company benefits, including the option to apply for free concert tickets in our home Nottingham Arena where available.
At the Nottingham Ice Centre Ltd, our people and those around us are at the heart of what we do and how we behave. Our passion is for our venues to be lived and breathed by everyone; whether they’re attending a concert, cheering on their favourite sports team or visiting us each day as their place of work. By working together and having the determination and drive to succeed, we can ensure we deliver outstanding service and create everlasting memories for everyone we reach.
If you have the determination to develop and be the best you can possibly be, as well as tackle tasks with integrity and innovation, we’re the right workplace for you.
Concert Event Merchandise Assistants/Birmingham employer: National Ice Centre & Motorpoint Arena
The National Ice Centre & Motorpoint Arena is an exceptional employer, offering a vibrant work culture that thrives on teamwork and creativity. As an Outdoor Festival Merch Stand Associate, you'll enjoy the unique experience of working at the Reading Festival, with opportunities for personal growth and development through hands-on training. With the added benefit of camping on site, this role promises not just a job, but a memorable adventure in a dynamic environment.
Contact Details:
National Ice Centre & Motorpoint Arena Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Concert Event Merchandise Assistants/Birmingham
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including National Ice Centre & Motorpoint Arena, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Concert Event Merchandise Assistants/Birmingham
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like National Ice Centre & Motorpoint Arena that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at National Ice Centre & Motorpoint Arena will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about National Ice Centre & Motorpoint Arena and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at National Ice Centre & Motorpoint Arena
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at National Ice Centre & Motorpoint Arena, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at National Ice Centre & Motorpoint Arena!
