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- Tasks: Investigate claims, conduct meetings, and prepare reports to resolve homeowner issues.
- Company: NHBC is the UK's leading provider of warranties and insurance for new homes.
- Benefits: Enjoy 27 days leave, enhanced pension, life assurance, and flexible working options.
- Why this job: Join a growing team focused on raising housing standards and providing excellent customer service.
- Qualifications: Knowledge of housing construction and strong communication skills are essential.
- Other info: Opportunities for personal growth and professional development await you!
The predicted salary is between 28800 - 43200 £ per year.
Working location: Cornwall area
Employment type: Full time, Permanent
Job summary: To efficiently and effectively investigate on site and provide determination of Claims and Resolutions under the NHBC Buildmark Cover up to the prescribed financial limits. To promote the aims and services of NHBC and to advance good customer relations.
What you’ll be doing:
- Examination of documents and available history of a property, establish the limits of the cover provided under the NHBC policy.
- Conduct on site Resolution meetings between Homeowners and Builders.
- Investigate Claims made against the NHBC policy.
- Diagnose cause of failure and determine if NHBC is liable or another insurer, depending on policy/standards wording.
- Calculate cost of repair using NHBC repair estimating system.
- Prepare schedules for remedial work and issue instructions to Builder/Remedial Works Contractor.
- Provide technical reports.
- Notify Homeowners and Builders of decision on Resolution and Claims within authority level.
- Make recommendations as to the validity of Claims and suggest appropriate course of action on Claims above financial limits.
- Plan workload, typically 3 months ahead.
- Supervision of repairs, anything up to 9 months.
- Monitoring for periods in excess of 1 year.
- Maintain records of all investigations and Resolutions for audit purposes.
What we’re looking for:
- Knowledge of housing construction and NHBC Technical Standards.
- Able to influence and deal with potential disagreements in an assertive manner that maintains relationships.
- IT literate and able to learn new software packages.
- Able to write clearly and succinctly in a well-structured and logical way.
- Able to gather and analyse information to support decision making.
- Applies specialist and detailed technical expertise.
- Develops job knowledge and expertise through continual professional development.
- Willing to go the extra mile to deliver excellent customer service.
What we offer:
- 27 days annual leave + bank holidays
- Enhanced pension scheme (up to 10.5%)
- Life assurance
- Subsidised private medical insurance
- Employee discounts platform
- Enhanced maternity, paternity, adoption leave and pay for all new parents + many more!
Our inclusive culture:
We are dedicated to fostering an inclusive culture where everyone feels empowered to bring their authentic selves to work. We firmly believe in the right of all our employees and customers to be treated fairly, with dignity and respect, and free from discrimination. Our active employee networks support colleagues and their allies, providing safe spaces for open conversations and idea-sharing.
Why NHBC:
Work for the UK’s leading independent provider of warranty and insurance for new-built homes. We have a range of job opportunities across the UK, including field and home-based roles within corporate, business operations and field tech. We welcome experienced professionals and those new to the world of work such as trainees, and with our flexible working approach we are open to helping you find a role that works for you.
Flexibility:
Working flexibly is part of our commitment to supporting a positive work-life balance and we are always happy to talk about flexible and hybrid working, wherever possible.
Bonus:
We offer a yearly performance based bonus to all employees based on a percentage of salary.
27 days holiday + bank holidays with the opportunity to purchase extra days.
Enhanced leave and pay:
We offer equalised maternity, paternity, adoption leave and pay for all new parents. We recognise the valuable contribution that our colleagues make, benchmarking our salaries against the wider market to ensure our packages are attractive.
Our Diversity Equity and Inclusion (DE&I) strategy is focused on providing a shared direction and commitment for the organisation to respect and value our diverse workforce and continue to build a more inclusive workplace. We aim to attract and retain a workforce that represents the communities in which we work.
If you're interested in working at NHBC but haven’t found the role for you within our list of current vacancies, please feel free to upload your CV. We will contact you if a suitable position becomes available and will keep your CV on file for up to 18 months. We also recommend checking our careers web page regularly, as new opportunities are posted frequently.
Claims Investigator employer: National House Building Council
Contact Detail:
National House Building Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Investigator
✨Tip Number 1
Familiarise yourself with NHBC Technical Standards and housing construction. This knowledge will not only help you during the interview but also demonstrate your commitment to understanding the role.
✨Tip Number 2
Prepare for potential scenario-based questions by thinking about how you would handle disagreements between homeowners and builders. Show that you can maintain relationships while being assertive.
✨Tip Number 3
Brush up on your IT skills, especially in relation to repair estimating systems. Being able to quickly learn new software will be a big plus in your favour.
✨Tip Number 4
Think of examples from your past experiences where you've demonstrated excellent customer service. Be ready to share these stories to highlight your ability to go the extra mile.
We think you need these skills to ace Claims Investigator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Claims Investigator. Familiarise yourself with the NHBC Buildmark Cover and the specific duties mentioned in the job description.
Tailor Your CV: Highlight relevant experience in your CV that aligns with the job requirements. Emphasise your knowledge of housing construction, customer service skills, and any previous roles that involved investigation or claims management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how your skills and experiences make you a great fit for the position, particularly in relation to customer relations and technical expertise.
Proofread Your Application: Ensure your application is free from spelling and grammatical errors. A well-structured and clear application reflects your attention to detail, which is crucial for a role that involves documentation and reporting.
How to prepare for a job interview at National House Building Council
✨Know Your Stuff
Make sure you have a solid understanding of housing construction and NHBC Technical Standards. Brush up on relevant policies and procedures, as this knowledge will be crucial during your interview.
✨Demonstrate Your Communication Skills
Since the role involves conducting resolution meetings and writing technical reports, practice articulating your thoughts clearly and succinctly. Be prepared to showcase how you can handle disagreements assertively while maintaining relationships.
✨Showcase Your Problem-Solving Abilities
Be ready to discuss past experiences where you've had to gather and analyse information to make decisions. Highlight any instances where you diagnosed issues and proposed effective solutions, especially in a claims context.
✨Emphasise Customer Service
NHBC values excellent customer service, so be prepared to share examples of how you've gone the extra mile for customers in previous roles. This will demonstrate your commitment to their core values and mission.
