Change Communications Specialist

Working location: Hybrid – 1-2 days per week in the Milton Keynes office and occasional travel depending on business needs.

Employment type: Full Time, Permanent.

Are you passionate about guiding people through change? At NHBC, we’re seeking a Change Communications Specialist to craft and share stories behind our major transformation initiatives. You will be part of our Marketing & Communications team, but your influence will extend organization-wide as you collaborate with various stakeholders to develop clear, engaging, and impactful messages. This role offers an exciting opportunity to shape how we communicate change to colleagues and customers, making a meaningful difference across the business.

What you’ll be doing:

• Leading communication planning and execution for key change programmes.
• Developing communication strategies tailored to different phases and audiences.
• Advising teams on messaging, audience targeting, and channels.
• Building trusted relationships with stakeholders across the organization.
• Creating and delivering content across internal channels and media.
• Organizing impactful events like town halls and webinars.
• Collaborating with the Marketing & Communications team to ensure messaging is aligned with strategy and purpose.
• Measuring communication impact and using insights for continuous improvement.

What we’re looking for:

• Proven experience in internal and change communications; external experience is a plus but not essential.
• Excellent writing and storytelling skills, with the ability to simplify complex messages.
• Experience working with senior stakeholders and developing communication strategies.
• Creative, proactive, adaptable, and innovative.
• Data-driven mindset with feedback utilization skills.
• Ability to thrive in fast-paced environments with multiple priorities.

What we offer:

• 27 days annual leave plus bank holidays.
• Enhanced pension scheme (up to 10.5%).
• Life assurance.
• Subsidized private medical insurance.
• Employee discounts platform.
• Enhanced parental leave and pay (maternity, paternity, adoption).
• And more!

Who we are:

NHBC is a unique organization, unmatched in our sector for the range of services and scale. As the market leader, we are trusted for new home warranties and insurance. Our core purpose is to raise house-building standards and protect homeowners.

Why you should join us:

We are a modern, family-friendly employer experiencing rapid growth, embracing technology, data, and innovative working methods. We offer opportunities for personal and professional development, including training, qualifications, and memberships. We support flexible working arrangements and are open to discussions to accommodate your needs.

Our inclusive culture:

We foster an inclusive environment where everyone can bring their authentic selves to work. We are committed to fairness, dignity, and respect, with active employee networks that promote open dialogue and idea-sharing.

Why NHBC:

Work for the UK’s leading independent provider of warranty and insurance for new-built homes. We offer a range of roles across the UK, including field and home-based positions in corporate, operations, and technical areas. We welcome both experienced professionals and newcomers, including trainees, with flexible options to suit you.

Additional benefits:

Our packages are competitive and include bonuses, holiday purchase options, enhanced leave, and pay, as well as a commitment to diversity, equity, and inclusion through our DE&I strategy. We aim to build a diverse and inclusive workforce that reflects our community.

If you're interested but haven’t found a suitable role, upload your CV for future consideration. We will contact you if opportunities arise and keep your CV on file for 18 months. Check our careers page regularly for new postings.

NHBC engages with preferred recruiters on a formal basis. Unsolicited applications from recruiters without a signed agreement will not be considered, and NHBC will not make payments to such parties.