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- Tasks: Join our team as a Business Support Advisor, handling enquiries and ensuring smooth operations.
- Company: NHBC is the UK's leading provider of warranty and insurance for new-built homes.
- Benefits: Enjoy flexible working, 27 days holiday, performance bonuses, and enhanced parental leave.
- Why this job: Make a real impact in house building while thriving in a vibrant, inclusive environment.
- Qualifications: Proactive attitude and experience in customer service or administrative roles are essential.
- Other info: This is a full-time, permanent role with hybrid working options available.
The predicted salary is between 24000 - 27500 £ per year.
Salary: £24,000 - £27,500 + up to 6% bonus per annum
Working location: Milton Keynes/hybrid
Employment type: Full time, permanent
Job summary: Are you ready to play a pivotal role within our Business Support & Improvement Team? NHBC is looking for a proactive and experienced Business Support Advisor to provide top-notch service and support across various operational areas, ensuring we meet our goals and deliver exceptional customer experiences. This is your chance to play a key role in raising standards in house building and protecting homeowners, all while working in a vibrant and inclusive environment.
What you’ll be doing:
- Handle calls, emails, and enquiries from builders, developers, and NHBC staff, becoming the trusted point of contact.
- Process Commercial Building Control Notices, ensuring everything runs smoothly.
- Manage diverse processes, taking full ownership to ensure each is completed successfully from start to finish.
- Assist managers with secretarial tasks, including diary and travel coordination.
- Manage outgoing post and consultations with authorities, keeping everyone informed.
- Maintain communication with departments, ensuring tasks are completed efficiently.
- Coordinate the transfer of information between customers and professional bodies.
- Keep accurate records and chase outstanding information.
- Update department content on the Hub and identify efficiency improvement opportunities.
- Support team projects and new processes, contributing your skills.
Why NHBC: Work for the UK’s leading independent provider of warranty and insurance for new-built homes. We offer a range of job opportunities across the UK, including field and home-based roles within corporate, business operations, and field tech. We welcome experienced professionals and newcomers, such as trainees, with flexible working options to find roles that suit you.
Why work for NHBC: Our colleagues have access to a wide range of benefits, and we strive to make our packages attractive to current and potential employees. Benefits include:
- Flexibility in working arrangements to support work-life balance.
- Annual performance-based bonus.
- 27 days holiday plus bank holidays, with options to purchase extra days.
- Enhanced leave and pay, including equalised parental leave and pay.
- Competitive salaries benchmarked against the market.
- Commitment to Diversity, Equity, and Inclusion (DE&I) to foster an inclusive workplace.
If you’re interested in working at NHBC but don’t see a suitable role currently, you can upload your CV. We will contact you if a relevant position becomes available and keep your CV on file for up to 18 months. Please check our careers page regularly for new opportunities.
Note: NHBC engages with preferred recruiters or agencies only through formal agreements. Unsolicited applications from other agencies will not be considered or compensated.
Business Support Advisor employer: National House Building Council
Contact Detail:
National House Building Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Advisor
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Business Support Advisor. Understanding the specific tasks, such as handling enquiries and managing processes, will help you demonstrate your relevant experience during interviews.
✨Tip Number 2
Research NHBC's values and mission. Being able to articulate how your personal values align with theirs can set you apart and show that you're genuinely interested in contributing to their goals.
✨Tip Number 3
Network with current or former employees of NHBC on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable for tailoring your approach.
✨Tip Number 4
Prepare examples of how you've improved processes or provided exceptional customer service in previous roles. Being ready to share these stories can highlight your proactive nature and problem-solving skills during the interview.
We think you need these skills to ace Business Support Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Business Support Advisor role. Focus on your customer service abilities, organisational skills, and any experience in handling enquiries or managing processes.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how your previous experiences have prepared you for the responsibilities outlined in the job description.
Highlight Key Skills: In your application, emphasise skills such as communication, problem-solving, and attention to detail. These are crucial for the role, especially when managing diverse processes and maintaining accurate records.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is essential for a Business Support Advisor.
How to prepare for a job interview at National House Building Council
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of a Business Support Advisor. Be prepared to discuss how your previous experience aligns with these tasks, especially in handling enquiries and managing processes.
✨Showcase Your Communication Skills
As a Business Support Advisor, effective communication is crucial. During the interview, demonstrate your ability to articulate thoughts clearly and listen actively. You might be asked to role-play a scenario, so practice responding to enquiries from builders or developers.
✨Highlight Your Proactivity
This role requires a proactive approach to problem-solving and efficiency improvements. Prepare examples from your past work where you took initiative to enhance processes or support your team, showcasing your ability to manage diverse tasks successfully.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, company culture, and opportunities for professional development. This shows your genuine interest in the role and the organisation.
