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- Tasks: Provide top-notch customer service to enhance supporter experiences both onsite and offsite.
- Company: Join a leading science research centre that inspires millions to care for the planet.
- Benefits: Enjoy 27.5 days holiday, staff discounts, and free admission to exhibitions across the UK.
- Why this job: Be part of a diverse team dedicated to making a positive impact on the world.
- Qualifications: Excellent customer service skills and experience in busy environments are essential.
- Other info: This role requires 100% onsite work, perfect for those who thrive in dynamic settings.
About Us
We are a world-class visitor attraction and leading science research centre. We use the Museum\’s unique collections and our unrivalled expertise to tackle the biggest challenges facing the world today. We care for more than 80 million objects spanning billions of years and welcome more than five million visitors annually and 16 million visits to our website.
Today the Museum is more relevant and influential than ever. By attracting people from a range of backgrounds to work for us, we can continue to look at the world with fresh eyes and find new ways of doing things.
We employ 900 staff in a variety of roles, all united by our vision of a future where people and planet thrive. We need everyone to have the passion and drive to help us with our mission to create advocates for our planet and inspire millions to care about the natural world.
Diversity and inclusion matter to us.
Our vision is of a future where both people and the planet thrive. Diversity is one of our core values and we strive to build a workplace where everyone feels a sense of belonging. All new staff who join us learn about the importance of diversity and inclusion to the Museum and how to contribute to creating an inclusive environment.
We know we have more to do, but we are committed to ensuring that everyone who works at the Museum feels they can thrive and feel valued and respected.
About the role
This role will be to provide first class, flawless customer service to ensure that our supporters get the best out of their experience onsite and offsite.
Based in The Anning Rooms, the role will consist of supporting all customer service functions, including assisting supporters face to face and being a hub of information. You will also support our members on the phone and by email. You will be working with the public and exposed to large numbers of people in noisy and crowded environments, selling membership to visitors.
About you
You must have experience of excellent Customer Service skills, preferably within the museum sector or a high-end Members club or hotel, with the ability to discern customer needs and wants and respond accordingly.
You will have excellent administration, organisational and time-keeping skills, alongside the ability to prioritise effectively.Be a clear and effective communicator, both verbal and written, with the ability to adapt well to different audiences.Knowledge and experience of confidently promoting and upselling products, offers, and experiences.Strong attention to detail, with high accuracy and quality of output.
Ability to work under pressure in a busy team, a visitor attraction or other busy service environment, including supporting emergency situations.Act with professionalism, confidence and resilience when dealing with difficult situations.
You are a confident user of the full Microsoft Office package, particularly Word, Excel and CRM systems including Microsoft Dynamics.
Knowledge of good health & safety working practices including identifying and reporting hazards, following standard operating procedures and risk assessments.
Thriving at the Museum: the way we work
We are proud to work at the Museum and have identified the qualities we all need to embody to reach our shared ambition. This sits alongside the Museum’s values and forms the framework for the way we work.
Find out more here
What we offer
- 27.5 days holiday plus 8 bank holidays (full time equivalent)
- Generous defined contribution Natural History Museum Pension Scheme (employer contribution 4 – 10%)
- Season ticket, bicycle and rental loan
- Life insurance
- Free admission to our exhibitions and many other paid exhibitions at museums, galleries and institutions across London and the UK.
- Staff discount at our Museum shops and cafes
- We offer a wide variety of training initiatives and opportunities to build skills. Investing in staff development is important to us, and we are ambitious about helping staff to grow and fulfil their potential.
- Affordable membership to the Civil Service Sports Council which offers a range of benefits including an extensive list of special offers and reduced entry fees at a selection of cinema chains, theme parks, theatres, retailers and supermarkets. It also provides entry to up to 300 English Heritage sites and other national treasures. For more details, visit https://www.cssc.co.uk
- Membership to our Sports and Social Association (for a small fee), which includes access to our in-house gym and clubs such as football, softball, table tennis and tennis and classes in Middle Eastern dance, yoga and Tai Chi
Hybrid working
Due to the nature of this role the work pattern will be 100% on site.
How to apply
If this sounds like you, please apply below by clicking on Apply for job.
Please note that as part of our commitment to anonymised shortlisting, panels do not view CVs during the recruitment process. If you choose to upload your CV, our system will automatically pull information from your CV into our application form. We advise you to double-check your application form data before submitting as the tool may interpret CVs differently.
Closing date: 23:59 on 30 July 2025.
Interviews expected: w/c 25 August 2025.
Please note that this role does not qualify for Museum sponsorship so the successful postholder will need to have a valid right to work in the UK at the point of offer.
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Weekend Supporter Services Assistant employer: National History Museum
Contact Detail:
National History Museum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Weekend Supporter Services Assistant
✨Tip Number 1
Familiarise yourself with the Museum's collections and current exhibitions. This knowledge will not only help you engage with visitors but also demonstrate your genuine interest in the role during any interactions.
✨Tip Number 2
Practice your customer service skills in busy environments. Consider volunteering or taking part-time roles in similar settings to gain experience in handling diverse customer needs and working under pressure.
✨Tip Number 3
Brush up on your communication skills by engaging in conversations with a variety of people. This will help you adapt your communication style to different audiences, which is crucial for this role.
✨Tip Number 4
Get comfortable with Microsoft Office and CRM systems, especially Microsoft Dynamics. Familiarity with these tools will give you an edge, as they are essential for managing customer interactions effectively.
We think you need these skills to ace Weekend Supporter Services Assistant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills. Tailor your application to highlight how your experience aligns with the role of a Weekend Supporter Services Assistant.
Showcase Customer Service Experience: Emphasise your customer service skills, particularly any experience in the museum sector or similar environments. Provide specific examples of how you've successfully handled customer interactions and resolved issues.
Highlight Communication Skills: Demonstrate your verbal and written communication abilities. Use clear and concise language in your application, and consider including examples of how you've adapted your communication style to different audiences.
Attention to Detail: Since the role requires strong attention to detail, ensure your application is free from errors. Double-check your spelling and grammar, and make sure all information is accurate and well-organised.
How to prepare for a job interview at National History Museum
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service, especially in environments similar to a museum or high-end club. Be prepared to share specific examples of how you've successfully handled customer inquiries and resolved issues.
✨Demonstrate Effective Communication
Since the role requires clear communication with diverse audiences, practice articulating your thoughts clearly. You might want to prepare for questions that assess your ability to adapt your communication style based on the audience.
✨Emphasise Attention to Detail
Given the importance of accuracy in this role, be ready to discuss how you ensure high-quality output in your work. You could mention any systems or processes you use to maintain attention to detail, especially when under pressure.
✨Prepare for Scenario-Based Questions
Expect to face situational questions that test your problem-solving skills, particularly in busy or challenging environments. Think of examples where you've had to act professionally and resiliently in difficult situations, and be ready to explain your thought process.
