Tours & Experiences Producer in City of London

We are a world-class visitor attraction and leading science research centre. We use the Museum's unique collections and our unrivalled expertise to tackle the biggest challenges facing the world today. We care for more than 80 million objects spanning billions of years and welcome more than five million visitors annually and 16 million visits to our website.

Today the Museum is more relevant and influential than ever. By attracting people from a range of backgrounds to work for us, we can continue to look at the world with fresh eyes and find new ways of doing things. We employ 1100 staff in a variety of roles, all united by our vision of a future where people and planet thrive. We need everyone to have the passion and drive to help us with our mission to create advocates for our planet and inspire millions to care about the natural world.

Diversity and inclusion matter to us. Our vision is of a future where both people and the planet thrive. Diversity is one of our core values and we strive to build a workplace where everyone feels a sense of belonging. All new staff who join us learn about the importance of diversity and inclusion to the Museum and how to contribute to creating an inclusive environment. We know we have more to do, but we are committed to ensuring that everyone who works at the Museum feels they can thrive and feel valued and respected.

This role offers an exciting opportunity to manage and develop our new paid-for tours & experiences programme, bringing in vital income to support the aims of the Museum while offering visitors a deeper insight into our collections, galleries, and a world of natural history. Responsibilities will include the co-ordination of existing tours and the development of new experiences for a range of audiences, enhancing the Museum’s public programme and showcasing its work, spaces and collections. The Tours and Experiences Producer will maintain a programme that includes daytime and out-of-hours experiences for both public and private bookings. This position will line manage the Visitor Events & Tours Administrator and Tour Guides and includes co-ordination, recruitment and training where necessary.

The ideal candidate for this position will have solid experience within the cultural sector and/or the co-ordination of tours and experiences that share wonder of their subject matter. This role will be best suited to an individual with a strong understanding of how to optimise commercial opportunities and public engagement. With some background in ticketed experiences, you will have a keen initiative for enhancing and upgrading offers and ensuring they are delivered to the highest standard. To thrive in this role, the successful candidate will need to demonstrate excellent organisational skills and a flair for curating unique experiences, with the ability to build strong partnerships.

We are proud to work at the Museum and have identified the qualities we all need to embody to reach our shared ambition. This sits alongside the Museum’s values and forms the framework for the way we work.

What we offer:

• 27.5 days holiday plus 8 bank holidays (full time equivalent)
• Generous defined contribution Natural History Museum Pension Scheme (employer contribution 4 - 10%)
• Season ticket, bicycle and rental loan
• Life insurance
• Free admission to our exhibitions and many other paid exhibitions at museums, galleries and institutions across London and the UK.
• Staff discount at our Museum shops and cafes
• We offer a wide variety of training initiatives and opportunities to build skills. Investing in staff development is important to us, and we are ambitious about helping staff to grow and fulfil their potential.
• Affordable membership to the Civil Service Sports Council which offers a range of benefits including an extensive list of special offers and reduced entry fees at a selection of cinema chains, theme parks, theatres, retailers and supermarkets. It also provides entry to up to 300 English Heritage sites and other national treasures.
• Membership to our Sports and Social Association (for a small fee), which includes access to our in-house gym and clubs such as football, softball, table tennis and tennis and classes in Middle Eastern dance, yoga and Tai Chi.

We are working towards a vision where both people and planet thrive, and nothing gives a greater connection with this, than seeing first-hand, the visitors, scientific research and collections that all of our work is inspired by and working side by side with the teams delivering the visitor experience and events. We also recognise the benefits and flexibility that hybrid working brings. We operate a hybrid working model that requires regular, weekly attendance for this role, with the precise pattern of days on site and worked from home to be agreed with your manager.

If this sounds like you, please apply below by clicking on Apply for job. Please note that as part of our commitment to anonymised shortlisting, panels do not view CVs during the recruitment process. If you choose to upload your CV, our system will automatically pull information from your CV into our application form. We advise you to double-check your application form data before submitting as the tool may interpret CVs differently.

Closing date: 12 November 2025, 23:59. Interviews expected: w/c 17 November 2025. Please note that this role does not qualify for Museum sponsorship so the successful postholder will need to have a valid right to work in the UK at the point of offer.