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- Tasks: Lead the online visit booking journey for the UK's most visited attraction.
- Company: Join a world-class museum dedicated to inspiring care for our planet.
- Benefits: Generous holiday, pension scheme, life insurance, and staff discounts.
- Other info: Hybrid working model with opportunities for personal and professional growth.
- Why this job: Shape digital experiences that impact millions while working with a passionate team.
- Qualifications: Experienced in managing high-traffic digital journeys and using data for improvement.
The predicted salary is between 50000 - 60000 £ per year.
About Us
We are a world-class visitor attraction and leading science research centre. We use the Museum's unique collections and our unrivalled expertise to tackle the biggest challenges facing the world today. We care for more than 80 million objects spanning billions of years and welcome more than five million visitors annually and 16 million visits to our website. Today the Museum is more relevant and influential than ever. By attracting people from a range of backgrounds to work for us, we can continue to look at the world with fresh eyes and find new ways of doing things. We employ 1100 staff in a variety of roles, all united by our vision of a future where people and planet thrive. We need everyone to have the passion and drive to help us with our mission to create advocates for our planet and inspire millions to care about the natural world. Diversity and inclusion matter to us.
Our vision is of a future where both people and the planet thrive. Diversity is one of our core values and we strive to build a workplace where everyone feels a sense of belonging. All new staff who join us learn about the importance of diversity and inclusion to the Museum and how to contribute to creating an inclusive environment. We know we have more to do, but we are committed to ensuring that everyone who works at the Museum feels they can thrive and feel valued and respected.
About the role
Join us at a pivotal moment to shape the digital experience of the UK’s most visited attraction. We’re looking for a Senior Product Manager to lead our online visit booking journey – a critical product used by millions each year. From first interaction through to securing a ticket, you’ll own and optimise the experience, improving conversion, engagement and revenue. Alongside enhancing the current journey, you’ll contribute to exciting work rethinking how ticketing works in the future. Working with a multidisciplinary team, you’ll use data, user insight and experimentation to drive measurable impact – balancing user needs with commercial outcomes. This is a 12-month maternity cover role starting from mid June.
About you
You’re an experienced Product Manager who has owned and improved high-traffic digital journeys, with a track record of using data and experimentation to drive conversion and revenue. You’re comfortable leading multidisciplinary teams, working closely with engineers, designers and analysts to deliver measurable outcomes. You build alignment with stakeholders, navigate complexity with confidence, and know how to prioritise what matters most.
Thriving at the Museum: the way we work
We are proud to work at the Museum and have identified the qualities we all need to embody to reach our shared ambition. This sits alongside the Museum’s values and forms the framework for the way we work.
What we offer
- 27.5 days holiday plus 8 bank holidays (full time equivalent)
- Generous defined contribution Natural History Museum Pension Scheme (employer contribution 4 - 10%)
- Season ticket, bicycle and rental loan
- Life insurance
- Free admission to our exhibitions and many other paid exhibitions at museums, galleries and institutions across London and the UK.
- Staff discount at our Museum shops and cafes
- We offer a wide variety of training initiatives and opportunities to build skills. Investing in staff development is important to us, and we are ambitious about helping staff to grow and fulfil their potential.
- Affordable membership to the Civil Service Sports Council which offers a range of benefits including an extensive list of special offers and reduced entry fees at a selection of cinema chains, theme parks, theatres, retailers and supermarkets. It also provides entry to up to 300 English Heritage sites and other national treasures.
- Membership to our Sports and Social Association (for a small fee), which includes access to our in-house gym and clubs such as football, softball, table tennis and tennis and classes in Middle Eastern dance, yoga and Tai Chi
Hybrid working
We are working towards a vision where both people and planet thrive, and nothing gives a greater connection with this, than seeing first‑hand, the visitors, scientific research and collections that all of our work is inspired by and working side by side with the teams delivering the visitor experience and events. We also recognise the benefits and flexibility that hybrid working brings. We operate a hybrid working model that requires regular, weekly attendance for this role, with the precise pattern of days on site and worked from home to be agreed with your manager.
Please note that this role does not qualify for Museum sponsorship so the successful postholder will need to have a valid right to work in the UK at the point of offer.
Senior Product Manager (maternity cover) employer: National History Museum
Contact Detail:
National History Museum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Product Manager (maternity cover)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the Museum on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by diving deep into the Museum's mission and values. Show us how your experience aligns with our vision of a thriving planet and people. We love candidates who are passionate about what we do!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've improved digital journeys in the past. We want to hear about your successes and how you tackled challenges head-on.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Senior Product Manager (maternity cover)
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for the role and our mission! Share why you’re excited about shaping the digital experience at the Museum and how your background aligns with our vision of a thriving planet.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in managing high-traffic digital journeys. We want to know how you've used data and experimentation to drive results, so be specific!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point while showcasing your skills and experiences.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at National History Museum
✨Know Your Product Inside Out
As a Senior Product Manager, you’ll need to demonstrate a deep understanding of the online visit booking journey. Research the current ticketing process and think about potential improvements. Be ready to discuss how you would use data and user insights to enhance the experience.
✨Showcase Your Leadership Skills
This role involves leading multidisciplinary teams, so be prepared to share examples of how you've successfully managed diverse groups in the past. Highlight your ability to build alignment with stakeholders and navigate complex situations confidently.
✨Emphasise Your Data-Driven Approach
The Museum values measurable impact, so come equipped with examples of how you've used data and experimentation to drive conversion and revenue in previous roles. Discuss specific metrics you’ve improved and the strategies you employed to achieve those results.
✨Align with Their Values
Diversity and inclusion are core values for the Museum. Make sure to express your commitment to these principles during the interview. Share experiences where you’ve contributed to creating an inclusive environment and how you plan to continue doing so in this role.